Key Responsibilities

• Define and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for restaurant technology systems; use error budgets to balance reliability with velocity.
• Build and maintain monitoring, alerting, and observability platforms that provide meaningful signal — not noise.
• Lead blameless post-incident reviews; drive root cause analysis and ensure permanent corrective actions are implemented.
• Proactively identify reliability risks across the stack before they become incidents.
• Establish and track reliability metrics; report on system health to engineering leadership.

• Design and implement scalable, secure, and highly available cloud architectures primarily on AWS, with working knowledge of Azure.
• Architect and manage containerized workloads using Kubernetes (EKS, AKS), including edge Kubernetes deployments in restaurant environments.
• Design and implement serverless and container-based solutions, including AWS Fargate and other managed services.
• Develop and maintain Infrastructure as Code (IaC) using Terraform.
• Own architecture across the full restaurant technology stack — cloud, edge, networking, and device management — not just the cloud layer.

• Build and optimize CI/CD pipelines using GitLab CI/CD and modern DevOps practices.
• Build internal tools, automations, and middleware integrations that eliminate repetitive operational work.
• Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.
• Champion a culture of engineering solutions over repeated manual fixes — if something is done twice, it should be automated.

• Design and support Kubernetes-based edge systems deployed in restaurant locations.
• Support mobile application deployments and troubleshoot deployment issues across restaurant endpoints.
• Manage and optimize Mobile Device Management (MDM) platforms covering the restaurant device fleet.
• Configure and troubleshoot enterprise networking — primarily switches and restaurant-facing network infrastructure.
• Lead and participate in incident response for restaurant technology systems, including on-call coverage and post-incident review.
• Reduce mean time to detection (MTTD) and mean time to resolution (MTTR) through better tooling, runbooks, and automation.

• Establish and enforce cloud governance, security policies, and architectural standards.
• Implement cloud security best practices: IAM strategy, network segmentation, encryption, and secrets management.
• Conduct security architecture reviews; identify vulnerabilities, misconfigurations, and compliance gaps.
• Integrate security into CI/CD pipelines (DevSecOps — Development, Security, and Operations), including automated scanning, policy validation, and vulnerability management.

• Collaborate with engineering, DevOps, and security teams to ensure secure-by-design solutions across cloud and restaurant tech.
• Provide technical leadership and mentorship to engineering teams.
• Create and maintain documentation, runbooks, and architectural decision records.
• Continuously evaluate emerging technologies and recommend improvements.

Required Qualifications

• 6+ years in IT infrastructure, with 3+ years focused on site reliability engineering, cloud architecture, or platform engineering.
• Hands-on experience with AWS (VPC, EC2, ECS, EKS, Fargate, Lambda, IAM, RDS, S3).
• Working experience with Microsoft Azure.
• Strong expertise in Kubernetes and container orchestration, including edge or distributed deployments.
• Experience with GitLab CI/CD and CI/CD pipeline design.
• Solid experience with Terraform for infrastructure provisioning.
• Experience with enterprise networking — switch configuration, VLANs, network troubleshooting.
• Familiarity with Mobile Device Management (MDM) platforms.
• Experience with automation and scripting (Python, Bash, Go, or equivalent).
• Proven ability to build internal tooling and API integrations, not just configure managed services.
• Experience defining and operating against SLOs, SLIs, and error budgets.
• Comfortable working in Linux command-line environments; Windows familiarity a plus where restaurant endpoints require it.

Preferred Qualifications

• Experience designing serverless architectures (AWS Lambda, Fargate, API Gateway, EventBridge).
• Experience with DevSecOps tooling (SAST — Static Application Security Testing, DAST — Dynamic Application Security Testing, container scanning, IaC scanning).
• Familiarity with security frameworks (CIS, NIST, ISO 27001, SOC 2).
• AWS and/or Azure certifications.
• Experience with monitoring and observability tools (CloudWatch, Prometheus, Grafana, or SIEM solutions).
• Background in restaurant, retail, or distributed edge technology environments.
• Experience using AI-assisted development tools for scripting, troubleshooting, and documentation.

Key Competencies

• Generalist mindset — comfortable moving between cloud, edge, networking, and device management in the same week.
• Reliability-first thinking — treats toil reduction, error budgets, and post-incident learning as core engineering disciplines, not afterthoughts.
• Bias toward permanent fixes and automation over repeated manual intervention.
• Ability to balance strategic architecture with hands-on execution.
• Strong communication and cross-functional collaboration skills.
• Curious, proactive, and detail-oriented approach to systems design and operations.