As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.
Please note: Interviews will take place virtually via Microsoft Teams on 22nd and 23rd October.
We have three vacancies available, each supporting a designated regional area. To be considered, you must live within a 45-minute commute of one of the locations below, hold a full driving licence, and have access to your own vehicle.
- 1 role covering Leeds and the wider Yorkshire region
- 1 role covering Bristol or Milton Keynes
- 1 role covering Kent
Regular travel across your allocated region will be required as part of this role.
More about your role
As a Customer Rent Account Manager, you'll be the first point of contact for our customers, delivering a professional telephone-based service while managing a designated portfolio of rent and service charge accounts. You'll play a key role in maximising income collection, supporting customers to sustain their tenancies and helping to reduce arrears through proactive account management.
This is a varied role that combines home working with time spent attending court hearings, carrying out customer visits and engaging directly with customers across your designated area. You'll work closely with customers to agree affordable repayment arrangements, provide advice and guidance on welfare benefits and income maximisation, and ensure compliance with relevant legislation and internal processes.
You'll prepare legal documentation, attend court hearings and confidently represent the business in possession and debt recovery cases where required. You'll manage both current and former customer accounts, work towards income collection targets, and support customers to reduce debt while maintaining sustainable tenancies. Working collaboratively with colleagues across the organisation, you'll contribute to excellent customer outcomes while supporting the overall performance of the income management service. No two days are the same, making this an ideal opportunity for someone who enjoys balancing customer contact, case management, legal work and field-based activity.
Essential criteria
- Proven experience of income collection, rent arrears management or debt recovery within the housing sector.
- Up-to-date knowledge of welfare benefits and income maximisation.
- Housing industry experience, ideally within a housing association, local authority or social housing environment.
- Knowledge of legal and court procedures relating to rent arrears, including experience preparing and presenting cases at court.
- Full UK driving licence and access to your own vehicle for business travel.
More about you
You're an experienced housing professional with a strong background in income recovery and customer account management. You understand the challenges customers can face and have the knowledge and confidence to support them through effective payment arrangements, income maximisation and welfare benefit advice.
You'll have experience managing rent arrears cases from early intervention through to legal action, with a sound understanding of housing legislation and court processes. Comfortable working independently from home, attending court hearings and carrying out customer visits, you'll be highly organised and able to effectively manage a varied caseload.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
