Customer Success Manager Oracle

Job Description

We are seeking an experienced Customer Success Manager Oracle to support Oracle applications, drive user adoption, manage stakeholder relationships, and ensure successful delivery and utilization of Oracle solutions.

Responsibilities

• Manage customer success and stakeholder relationships for Oracle applications and Oracle Cloud solutions.
• Partner with business and IT teams to understand requirements, resolve issues, and drive continuous improvement.
• Drive Oracle application adoption, user engagement, and business value.
• Coordinate with Oracle support, technical teams, and implementation partners to resolve issues and escalations.
• Monitor application performance, user feedback, service levels, and success metrics.
• Support change management, training, communication, and user adoption initiatives.
• Identify opportunities to optimize Oracle processes, workflows, and applications.
• Lead stakeholder meetings, status updates, issue tracking, and escalation management.

Required Skills

• 5+ years of experience in Customer Success, Business Relationship Management, Application Management, or IT Service Management.
• Strong experience with Oracle Applications / Oracle Cloud / Oracle Fusion.
• Experience working with business stakeholders and enterprise IT teams.
• Strong understanding of Oracle ERP, application support, user adoption, and process improvement.
• Excellent communication, presentation, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities and work independently.

Preferred

• Experience with Oracle Fusion Cloud ERP.
• Knowledge of Oracle Financials, Procurement, Projects, HCM, SCM, or EPM.
• Experience with Oracle implementations, upgrades, integrations, or transformation projects.
• Experience in the construction or engineering industry is a plus.