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Full time
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Verint Engineer Project Management Consultant

UFS NetworksSydney, Sydney🇦🇺AustraliaPosted 9 Sept 2026

Why This Role Stands Out

If you're a seasoned Verint Engineer with a passion for complex problem-solving and system optimization, this consultant role offers the chance to be a critical escalation point for global enterprise clients. You'll develop advanced technical skills supporting Verint platforms, working within a collaborative team and enjoying the flexibility of a remote or hybrid work arrangement depending on your location. This is a fantastic opportunity to make a significant impact and grow your expertise in a highly sought-after field.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Sydney, Sydney, Australia

Job Description

Discover Exciting Career Opportunities with Unified Networks Solution

Skillset: Technical Support

Job Type: Consultant

Department: Project Management

Job Mode: Remote

Location: India (Remote) / Australia (Sydney - Hybrid or Onsite)

Reports To: Head of Contact Center Technology / Service Delivery Manager

About the Role

We are seeking an experienced Level L2 & (L3) Verint Engineer to join our global Contact Center Technology team. The role will be responsible for providing advanced technical support, system optimization, and implementation for Verint platforms across enterprise environments.

You will serve as the final escalation point for complex issues, collaborate with cross-functional teams, and ensure the stability, reliability, and performance of Verint solutions across customer deployments in both India and Australia.

Key Responsibilities
  • Act as L2+ support for Verint Workforce Optimization (WFO), Workforce Management (WFM), Recording, and Speech Analytics platforms.
  • Handle complex incident management, root cause analysis, and service restoration for Verint systems.
  • Perform system installations, upgrades, patching, configuration, and performance tuning.
  • Support integrations with telephony systems (Cisco, Avaya, Genesys, MS Teams, NICE, etc.).
  • Work closely with Verint, OEMs, and internal L2 teams to drive resolution of escalated issues.
  • Manage Verint application servers, databases, and storage (Windows, SQL Server, VMware, Cloud environments).
  • Develop and maintain technical documentation, SOPs, and knowledge base articles.
  • Collaborate with implementation and project teams for new deployments or expansions.
  • Participate in change management, system audits, and ensure compliance with enterprise standards.
  • Provide on-call support or extended coverage as required to support 24x7 operations.
  • Mentor and guide L2 support engineers on Verint technologies and best practices.
Required Technical Skills
  • Strong hands-on experience with Verint Workforce Optimization Suite, including:
  • Call Recording / Quality Management
  • Workforce Management (WFM)
  • Solid understanding of VoIP, SIP, CTI integrations, and call center infrastructure.
  • Proficiency with Windows Server, SQL Server, IIS, and Active Directory.
  • Experience with VMware / Hyper-V, storage, and backup configurations.
  • Scripting or automation knowledge (PowerShell, Python) is a plus.
  • Familiarity with cloud environments (AWS / Azure) preferred.
  • Excellent troubleshooting, analytical, and problem-solving skills.
Experience & Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5-10 years of relevant experience in Verint engineering, deployment, or L3 technical support.
  • Prior experience in enterprise contact center environments (Telecom, Banking, BPO, or IT Services).
  • Verint certifications (WFO/WFM) will be an advantage.
Location & Work Mode
  • India: Remote (Work from Home) with flexible hours and support coverage across time zones.
  • Australia (Sydney): Hybrid or Onsite, depending on client engagement.

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