Practice Manager - 1300SMILES Douglas

Located on the James Cook University campus, close to Townsville University Hospital, 1300SMILES Douglas cares for a diverse community of students, healthcare professionals, families and long-term patients. Our team focuses on thorough dentistry and providing gentle care for patients who may feel nervous about visiting the dentist.

We're looking for a hands-on Practice Manager who enjoys leading people, improving performance and creating a great experience for customers and staff alike.

You might already be managing a dental or healthcare practice, or you could be leading a team in retail, hospitality, customer service or another fast-paced environment. If you're confident managing people, working towards targets and keeping day-to-day operations on track, we'd love to hear from you.

As Practice Manager, you'll take responsibility for the day-to-day running of the practice, supporting your team while keeping an eye on business performance and patient experience.

Working closely with our clinicians and Regional Operations Manager, you'll help create a well-organised practice where the team can do their best work and patients feel well cared for.

Your responsibilities will include:

• Leading, coaching and supporting the team, including rostering, setting expectations and having performance conversations.
• Managing appointment books and chair utilisation to help the practice meet its targets.
• Monitoring KPIs, revenue and wage costs, and identifying opportunities to improve results.
• Coordinating rosters across weekdays and Saturdays.
• Overseeing health fund claims, HICAPS and Child Dental Benefits Schedule processes.
• Supporting recruitment and onboarding in partnership with Abano's recruitment team.
• Responding to patient feedback and complaints in a professional, fair and practical way.
• Ensuring the practice follows infection control, work health and safety, privacy and accreditation requirements.

Dental experience is helpful, but it's not essential. The most important thing is your ability to lead a team, manage competing priorities and keep a business running well.

You'll bring:

• Experience leading or managing a team, with the confidence to coach people and address challenges when they arise.
• Experience managing rosters, workloads and day-to-day operations in a busy environment.
• An understanding of KPIs, budgets and business performance, and the ability to turn results into practical improvements.
• Strong organisation and problem-solving skills, with the ability to prioritise when things get busy.
• Clear communication skills and the ability to build positive working relationships.
• A fair, hands-on leadership style that balances accountability with recognising good work.
• A willingness to learn new systems, processes and the requirements of the dental industry.

Why join 1300SMILES Douglas?

• Take ownership of an established practice and make a genuine impact on its performance and team culture.
• Work alongside an experienced clinical team and build strong working relationships.
• Access training, mentorship and ongoing professional development.
• Explore longer-term career opportunities across Abano Healthcare, including regional and multi-site leadership roles.
• Access a performance-based incentive opportunity for Practice Managers.

You'll also have access to Abano Healthcare benefits, including:

• Abano Uni Online for training and skills development.
• A free, confidential Employee Assistance Program.
• 9% off Medibank Corporate health cover.
• Rewards of up to $20,000 through the Abano Referral Program.
• Everyday savings through the Flare Benefits app.

Ready to take the next step?

You don't need to know dentistry to bring great leadership to 1300SMILES Douglas. Bring your experience, initiative and ability to get the best out of people, and we'll help you learn the rest.

Apply today with your CV and a short cover letter outlining your management experience, what you enjoy most about leading a team, and what interests you about this opportunity.

1300SMILES is proudly part of the Abano Healthcare network.

Abano Healthcare supports more than 250 dental locations across Australia and New Zealand, providing the support services, resources and development opportunities that allow dental teams to focus on delivering great patient care.

We are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.