Deputy Manager

• Our Medway office was established in 2021 and our Sittingbourne Office was opened in 2025. Our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Multi Unit Deputy Manager (Medway & Sittingbourne area)

Full Time | £28,000 per year

Job Purpose: To be accountable for the management of the day to day running of Home Instead client operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

We are looking for a highly skilled Deputy Manager with a strong care background to join our team in Medway & Sittingbourne.  As our Deputy Manager, you will work closely with our Group Registered Manager and be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care.

In this varied and challenging role, you will be involved in:

• Converting new client enquiries
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly.

To be successful, you will:

• Have Level 3 NVQ and be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
• Have extensive care experience with excellent customer service and staff management skills.
• Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
• Strong skills in conducting care assessment and care planning.
• Have strong influencing skills
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships.
• Have strong organisation and planning skills
• Be able to work well and accurately under pressure.
• Be flexible to meet the demands of the business including participating in an on-call rota & covering clients visits as required (1-2 days/week)
• Strong skills in conducting care assessment and care planning.
• Good understanding of systems and processes.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Passionate about providing the highest quality of care.
• Commercially aware and have strong influencing and negotiating skills.
• Ability to demonstrate achievement of business growth targets.
• Be responsive, agile and remain calm whilst dealing with multiple priorities.
• Be flexible to meet demands of the business including participating in an on-call rota.
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
   

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

• Core Competencies
• Role Specific Competencies
• Driving Results
• Adapting to Change
• Customer Focus
• Quality Focus
• Influencing
• Leading Others
• Teamwork & Collaboration
• Planning and Organising
• Communication & Relationship Management
• Living Home Instead
• Agile Learner

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts, and conditions.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

If you want to discuss this role further please call Karina Johnson on 01634557070