Community Lead

About the Role

This is a hands-on Community Lead role reporting directly to the General Manager at an early-stage ambient AI startup. You will own the community end-to-end, building a real conversion funnel from everyday user to passionate evangelist, and closing the loop between community signal and product roadmap.

What You'll Do

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.

• Design and test concrete mechanics that turn power users into advocates, including recognition systems, referral programs, and early access tiers.

• Mobilize the community at high-impact moments such as product launches and user research initiatives.

• Gather rich feedback from community conversations and translate it into actionable product signal for the team.

• Coordinate in-person events and experiences that deepen community bonds.

• Partner cross-functionally with Growth, Marketing, and Product teams to align community efforts with broader goals.

• Work across time zones with R&D, hardware, and supply-chain teams to keep community insights flowing into the roadmap.

What We're Looking For

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.

• Proven ability to design and test advocacy mechanics rather than relying on organic growth alone.

• Hands-on experience managing community platforms including moderation, engagement strategy, and feedback collection.

• Experience mobilizing communities around specific campaigns or moments and coordinating across Growth, Marketing, and Product teams.

• Operationally sharp, comfortable making independent calls and resolving issues without pre-existing playbooks.

• Track record converting user feedback into actionable product insights, with demonstrated impact on retention or engagement metrics.

• Experience coordinating in-person events or activations.

• Experience working across distributed or cross-timezone teams.

• Fluency in Mandarin Chinese is a strong plus given the team's international roots.

Compensation & Benefits

Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role.

Location

Hybrid, 3 days per week in office, based in the San Francisco Bay Area, California.