Customer Care Manager - Home Care (Self-Managed Clients)

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Homecare My Way is a premier provider of home care services and a new addition to HCA.  As a fast paced, exciting offering we are committed to enriching the lives of seniors. Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.

Based in Melbourne CBD, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives. Managing a caseload of self-managed clients in a virtual capacity - no home visits required, you will help guide our older clients through the process of arranging their own services to help them maintain their independence at home. You would be responsible for ensuring that all service delivery and compliance reporting requirements are met.  

Day to day you will:

• Develop care plans that support the delivery of quality outcomes for clients in line with their funding
• Actively promote Homecare My Way services to meet growth targets
• Complete all funding and debt management activities
• Ensure all client documentation and case notes are up to date, complete and of a high standard
• Support the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Ways’ related policies and procedures  

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A successful candidate will demonstrate a strong understanding of Aged Care and/or other health and community services.  You will bring experience from working in customer focused environments and have excellent time management and prioritisation skills, exceptional communication skills, both written and verbal - imperative to working in this 'virtual' office-based role.  You will be able to demonstrate a willingness to learn and adapt to changing environments/ markets. Candidates with a background in nursing are highly desirable.

 With HCA you’ll be rewarded with:

• Flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing and more!  Available with Smart group 
• Be part of a well-respected Australian based organisation of more than 1000 employees!

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At HCA we are committed to embracing diversity and committed to providing a safe working environment.   Veterans are encouraged to apply.