Business Applications lead

Business Applications Lead

Sheffield + Hybrid working

Up to £60,000

Your new role

The Business Applications Lead will lead the enhancing, supporting and maintenance of business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft Power Platform technologies, HRIS, ATS, LMS, etc. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.

The role spans across group operating companies, supporting multiple divisions. It involves cross-departmental collaboration, vendor management, and end-user engagement; Leading application improvements, maintenance and updates, providing 1st, 2nd and 3rd line support for Dynamics 365 Business Central, Supporting Power Platform solutions, including PowerApps and Power BI and Supporting training, user enablement, and business engagement.

Responsibilities

Deliver frontline support for Microsoft Dynamics 365 Business Central and associated applications

Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner

Escalate complex or unresolved issues to third-party vendors or senior IT colleagues

Provide user support across the organisation in line with SLAs

Support the design and enhancement of PowerApps solutions to meet business needs

Assist in maintaining and developing Power BI dashboards to provide actionable insights

Contribute to the integration of data sources and systems within the Microsoft ecosystem

Help train users on PowerApps and Power BI usage and functionality

Provide training and user guidance on supported applications

Work closely with operations and finance teams to ensure systems meet their needs

Experience needed

Experience supporting Dynamics 365 Business Central in a BAU setting

Familiarity with PowerApps and Power BI

Understanding of business processes in finance, operations, or supply chain

Strong problem-solving ability and customer service mindset

Clear and confident communication skills

Desirable Skills

Knowledge of Dynamics 365 Field Service or CE modules

Experience with Power Automate

Service Management or ITIL experience

Basic SQL or data querying knowledge

Background in manufacturing, distribution, or professional services

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