Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive significant improvements within a reputable university, leveraging your ITIL expertise to analyze trends and influence strategic decisions. You'll thrive if you're a proactive problem-solver with a passion for data-driven insights and continuous service enhancement. Apply now to make a real impact on IT service delivery!
Quick Overview
Job Description
University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across th click apply for full job details
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