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IT Problem and Service Insights Manager

University of SalfordSalford, Manchester🇬🇧United KingdomPosted 14 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to drive significant improvements within a reputable university, leveraging your ITIL expertise to analyze trends and influence strategic decisions. You'll thrive if you're a proactive problem-solver with a passion for data-driven insights and continuous service enhancement. Apply now to make a real impact on IT service delivery!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Salford, Manchester, United Kingdom

Job Description

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across th click apply for full job details

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