New Car Sales Product Specialist

This Isn't Your Typical Car Sales Job
At Wagner Subaru, we believe buying a vehicle should be enjoyable, transparent, and pressure-free. As the 5th oldest Subaru retailer in the United States, we've built our reputation on exceptional customer experiences, long-term relationships, and a team culture that's different from the traditional dealership environment. We have remained family owned and operated since opening our doors in 1958, and take pride in our culture built on honesty, empathy, appreciation, respect, and trust. Don't just take our word for it.

Check out our Google reviews and our YouTube Channel and see why customers continue to choose Wagner Subaru. We're looking for energetic, people-focused individuals who enjoy creating authentic relationships and helping others make informed decisions. As a Product Specialist, you'll serve as a trusted guide throughout the vehicle purchase process, educating customers on Subaru products, technology, safety features, and ownership benefits. No automotive sales experience is required.

In fact, many of our most successful team members came from retail leadership, hospitality, customer service, education, healthcare, and other relationship-driven industries.

What You'll Do
As a New Vehicle Product Specialist, you will:
Build relationships with customers and provide a welcoming, customer-first experience. Guide customers through the vehicle purchase process from initial inquiry to delivery. Educate customers on Subaru vehicles, technology, safety systems, and ownership benefits. Communicate with customers through phone, email, text, video, and in-person interactions. Conduct vehicle demonstrations and test drives. Execute dealership pricing and sales strategies with professionalism and transparency. Assist customers with vehicle trade evaluations.

Present available protection plans, accessories, and aftermarket products. Set, confirm, and maintain customer appointments. Maintain accurate customer records and follow-up activities in dealership software systems. Participate in dealership events, community outreach, and manufacturer programs. Complete all required Subaru training and certification programs. Attend team meetings, training sessions, and manufacturer events.

What Success Looks Like
Product Specialists are evaluated on:
Customer satisfaction and experience metrics
Vehicle sales volume and performance goals
Lead response and conversion rates
Process consistency and compliance
Product knowledge and certification completion
Teamwork and contribution to dealership culture
Who We're Looking For
The ideal candidate is:
Outgoing, friendly, curious, and relationship-oriented
Motivated to learn and continuously improve
Organized with strong attention to detail
Comfortable using technology and learning new systems
A strong communicator, both written and verbal
Professional, accountable, and dependable
Passionate about delivering exceptional customer experiences
Comfortable working in a fast-paced environment
Has strong time-management skills
Interested in automobiles, technology, and helping people
Many Subaru owners value adventure, community, wellness, and environmental responsibility.

Candidates who naturally align with these values often thrive in our organization.

Qualifications
Required
Valid driver's license with an acceptable driving record
Excellent communication and interpersonal skills
Basic computer proficiency
Ability to work evenings, weekends, and holiday rotations
Ability to work with a diverse customer base
Preferred
Leadership or management experience in retail, hospitality, customer service, or related fields
Bachelor's degree or equivalent professional experience
Experience in a customer-facing environment
Demonstrated success in achieving goals and performance standards
Schedule
Full-Time Position
Minimum 40 hours per week
Monday through Saturday (shortened weekend hours)
Rotating evenings
Rotating holidays (shortened holiday hours)
Two days off per week
Compensation
We offer a competitive compensation plan designed to reward performance and customer satisfaction.

Compensation includes

Guaranteed base salary
Performance-based commissions
Customer satisfaction incentives
Opportunity for career advancement and increased earning potential
Benefits
Medical, vision, and dental insurance available
401(k) with company match
Paid vacation
Paid sick leave
Flexible scheduling opportunities
Two days off per week
Paid training program
Subaru product certification training
Advancement opportunities within the organization
Why Wagner Subaru? At Wagner Subaru, we're more than a dealership.

We're a team dedicated to serving our customers, supporting our community, and creating a workplace where people enjoy coming to work each day. If you're looking for a career where you can build relationships, make a meaningful impact, and grow professionally while representing one of the most trusted automotive brands in the world, we'd love to meet you. Apply today and discover why Wagner Subaru is different!