Senior Quality Partner

We're ASOS, the online retailer for fashion lovers all around the world. 

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. 

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process 

THE ROLE

The Senior Quality Partner will play a critical role in supporting the delivery of ASOS's global quality strategy. Working directly with the Global Head of Quality Improvement & Assurance, this role combines quality expertise, systems capability and operational excellence to support the effective management of quality activities across ASOS's global supply chain.

Quality Operations

• Support delivery of ASOS's global quality strategy and operational objectives.
• Act as point of contact for third-party QC providers, Inspection allocations, related escalations to ensure issues are resolved within agreed service levels.
• Support onboarding, training and performance monitoring of external quality partners.
• Support Quality Managers in governance of offshore QC operations, supplier quality performance and CAPA management.
• Maintain quality operating procedures, training materials and guidance documents.
• Monitor quality KPIs and identify trends, risks and improvement opportunities.
• Coordinate corrective action plans and follow-up activities with suppliers and quality service providers.
• Assist in preparation of quality reviews, governance meetings and executive reporting.

Quality Systems & Technology

• Act as super-user for quality management system.
• Support system implementation, testing, enhancements and user adoption activities.
• Manage quality-related system data, reporting and dashboards.
• Work closely with Technology, Product and external solution providers to improve processes.
• Identify automation opportunities that reduce manual activity and improve visibility.

Analysis & Continuous Improvement

• Produce meaningful analysis and insight from quality data.
• Develop reports and presentations for leadership teams as required by business.
• Support strategic projects in the department and assist Global Head of QI & QA as required.

 

Who we'd like to meet...

• Experience in garment quality assurance / control within fashion retail, sourcing or manufacturing.
• Strong understanding of AQL inspections, garment construction, fit, quality standards and supplier management.
• Highly capable with systems and technology.
• Advanced Excel and data analysis skills.
• Experience working with business systems and digital platforms.
• Experience supporting or implementing quality management systems.
• Strong communication and relationship management skills.
• Experience working with third-party inspection providers.
• Knowledge of compliance and product testing programmes.
• Experience of global sourcing markets including Turkey, India, Bangladesh and China.
• Understanding of process mapping and continuous improvement methodologies.

BeneFITS’ 

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.