General Manager, Oz Lotteries

Oz Lotteries gives everyday Australians more chances to dream and win. We are one of Australia’s longest-running online lottery retailers, proudly Australian-owned and operating since 2005. As part of ASX-listed Jumbo Interactive Group, we serve a loyal player base through trusted access to commercial lotteries including Powerball and Oz Lotto, alongside charity lotteries.

We partner with thousands of good causes worldwide and have helped raise over $290 million in FY26 alone.

We are looking for an operations-led General Manager with sound commercial judgement to lead the Oz Lotteries business unit. This is an established digital consumer business with a clear operating model: the opportunity is to bring order, disciplined execution and accountable leadership as the business continues to grow and evolve.

The opportunity

Reporting to the Group Chief Operating Officer, you will lead the day-to-day operation of Oz Lotteries and take accountability for operational performance and commercial outcomes within the business unit’s delegated control. You will translate Group direction into clear priorities, guide the leaders of Customer Operations, Operational Risk, Compliance & Assurance, and Marketing, and make sure the business works within its regulatory, contractual and Group obligations.

You will bring together service quality, capacity, customer value, cost discipline and sound controls. Where outcomes depend on Group functions, you will explain Oz Lotteries’ needs, deliver its agreed contribution, monitor the business impact and escalate gaps to the people who own those decisions.

What you will do

• Lead the Oz Lotteries business unit, taking accountability for operational performance and commercial outcomes within its delegated control. Contribute to planning, budgets and forecasts with Finance and the Group functions that own the underlying drivers.

• Translate Group direction into practical priorities, plans and measurable outcomes. Agree and track Oz Lotteries-led targets with Group leadership and provide clear progress reporting.

• Set service standards for activities Oz Lotteries controls, match operational capacity to demand and maintain workflow discipline. Agree service expectations with Group functions, monitor delivery against commitments and escalate gaps.

• Identify opportunities to increase the value of existing customers within approved regulatory, partner and responsible-gambling obligations.

• Lead the Customer Operations Manager, Operational Risk, Compliance & Assurance leader, and Marketing Manager, holding each accountable for performance, quality and development while retaining ownership of the GM’s own decisions and work.

• Lead and constructively challenge the Marketing Manager. Oversee lifecycle marketing, brand, content and creative work through that manager, aligned with Oz Lotteries’ objectives and Group Marketing Standards.

• Coordinate Oz Lotteries’ contribution to paid acquisition within Group-defined responsibilities. Use acquisition and lifecycle insights to inform decisions within delegated authority, and escalate proposals that require Group approval.

• Hold the Marketing Manager accountable for marketing controls, including content approvals, audience controls and relevant obligations. Work with the responsible Group owner on dependencies or gaps in Group-controlled activity.

• Oversee operational risk, compliance, fraud and incident-management frameworks through the Operational Risk, Compliance & Assurance function. Maintain an audit-ready operation, seek specialist advice on legal and regulatory matters, and escalate decisions outside your authority.

• Track operational quality, compliance and cost-efficiency measures. Give Group leadership useful performance commentary, explain material variances and recommend actions within the right decision rights.

• Build leadership capability beneath the GM level and keep the Oz Lotteries team engaged and accountable through change.

• Partner closely with Lottery Solutions, Insights & Analytics, Finance, People & Culture, Legal, charity lottery clients and partners.

What you will bring

• Senior operational or business-unit leadership with continuing accountability for customer or business operations, service quality, operating measures and people, whether or not you have previously held a GM title.

• Experience working within defined governance, shared responsibilities, regulatory or contractual constraints, with sound judgement about what to decide, agree with others or escalate.

• Proven leadership of team leaders or functional managers, including accountability for their performance and development.

• Experience coordinating operational compliance and controls, building reliable processes and working with specialists to maintain audit readiness. You do not need to be the sole regulatory expert.

• Commercial judgement to interpret performance, understand how customer acquisition and retention affect the business, and work with Finance and Group owners on budgets, forecasts and decisions within delegated authority.

• Enough marketing literacy to lead and challenge a Marketing Manager, assess recommendations and use performance insight, without personally owning every campaign or supplier relationship.

• A direct, organised and pragmatic leadership style, with a bias for documented process, clear ownership and consistent follow-through.

• Strong communication and stakeholder-management capability within a Group, partner and supplier environment.

Experience in e-commerce, online marketing, digital business operations or consumer-facing businesses is welcome. Lottery or not-for-profit sector experience is useful, but not required.

What success looks like in your first 90 days

First 30 days

• Build a clear view of the Oz Lotteries operating model, its customer journey, team capability, commercial drivers, supplier relationships, decision rights and key regulatory, partner and Group obligations.

• - Establish working relationships with the Oz Lotteries leadership team and Group functions, and agree the immediate operating priorities and risks with the COO.

By 60 days

• Agree a practical quarterly operating plan with the COO and relevant Group owners, clarifying which targets and decisions sit within Oz Lotteries and which require shared delivery or approval.

• Confirm the service, capacity, customer, compliance and cost measures that will be used to run the business, along with a reporting and escalation cadence.

• Identify opportunities to improve customer value and operating discipline within approved boundaries, and make clear recommendations for any changes requiring Group decisions.

By 90 days

• Establish an operating rhythm across customer operations, risk and compliance, and marketing, with clear ownership through the functional leaders.

• Give Group leadership a clear view of Oz Lotteries’ performance, control health, priority decisions, dependencies and proposed actions.

• Demonstrate visible leadership through the Oz Lotteries team, with clear expectations, follow-through and development priorities for leaders across the business.

Salary Banding: $210,000–$240,000 base + Superannuation + up to 30% performance incentive

Our Ways of Working

At Jumbo, we value balance and flexibility. Based in Milton, Brisbane and working out of our Head Office, our hybrid working model combines in-office collaboration (minimum three days per week) with working from home. We also offer flexible working hours, with core collaboration times from 10 AM to 2 PM.

Why Join Oz Lotteries?

Working at Oz Lotteries comes with some genuine perks. Here's what you can expect:

• Access to our Employee Assistance Program, providing counselling and coaching

• Award-winning talent management programs for career growth and skill building

• On-site chefs (Brisbane) offering fresh, gourmet lunches daily and breakfast twice a week

• A social culture, with activities like lunchtime chess, Jumbo band, corporate games, an indoor rock climbing group, Friday socials, and events celebrating diversity and inclusion

• Novated Leasing through the Origin 360 EV Program

• Generous parental leave after 12 months of service: 20 weeks paid for primary carers and 4 flexible weeks for partners

Candidates who are offered a position will be required to complete pre-employment checks through our partner, Checkmate. You must have full unrestricted Australian working rights.

We are a 2026 Circle Back Initiative Gold Employer, and we commit to responding to every applicant.

As part of our recruitment process, we may use AI tools at various stages. AI supports our hiring teams and doesn't make any hiring decisions. Every decision is made by a person. If a stage of the process for this role involves AI, we'll let you know.