VIP Salesperson (Upgrade Specialist) - Entry Level Sales Role!

Job Description
Job Description
Location: West Covina, CA (On site) | Type: Full Time | Pay Range: $45,000 - $120,000
Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

We are looking for a motivated and customer-focused
VIP Salesperson to join our dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. If you are looking to expand your sales career this is a great way to start your career with us!

What You’ll Do

Work with warm leads generated from our Service Department, lease maturities, customer follow-ups, and dealership opportunities
Build relationships with existing customers and identify vehicle upgrade or trade-in opportunities
Assist customers through the vehicle purchase process from initial contact to delivery
Evaluate customer needs and recommend vehicles that fit their lifestyle and budget
Follow up with customers through phone, email, and text communication
Provide a high level of customer service and create a VIP buying experience
Work closely with our sales and service teams to maximize customer retention opportunities
What You’ll Need:
Full time availability.

You’ll also need to be at least 18 years old. A valid driver’s license and acceptable driving record. Previous sales experience preferred, but strong customer service or relationship-building experience okay! Ability to work independently while contributing to a team environment. Honesty, empathy, and exceptional communication skills. Comfortable engaging with customers face-to-face in a service drive setting. Strong organizational and follow-up skills with attention to detail.

Proficiency with CRM tools a plus
Benefits & Employee Perks
Medical, Dental, Vision, and Complimentary Life Insurance
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts
Tips for a Successful Application & Interview Process:
Bring Your Best Resume
– Upload your most recent version so we can see all you've accomplished
Dress to Impress
– First impressions count. Dress professionally and bring your authentic self
Rescheduling or Canceling Interviews
– Life happens!

If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key