Production Support Engineer

Job Description Job Description Looking for only Locals
Location: Pittsburgh, PA
CAB and change governance
Release and deployment coordination
Disaster recovery and resiliency planning
Incident and production support managementL1/L2 and on-call coordination
ServiceNow, JIRA, Confluence, SharePoint and xMatters
Leadership reporting and stakeholder communication
ITIL process knowledge
Nice to have:
Banking or financial services experience
SRE, observability, SLIs/SLOs and error reduction
Splunk, Dynatrace, Grafana or AppDynamics
CI/CD and DevOps exposure
Business continuity and regulatory resiliency knowledge
ITIL, SRE or DR certification
Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings.

Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders. Manage release governance activities, including release tracker updates, approval coordination, deployment support, and production readiness follow-up. Serve as Technology Resiliency Coordinator for applications, and related production services. Coordinate DCR, DR, SF DR/FOS, and other resiliency activities to ensure planning, execution, tracking, and closure.

Coordinate between L1 and L2 production support coverage, US team rotations, Sunday SoD delegation, weekend support, and off-hours escalation coverage. Oversee incident management for EOP sensitive client incidents, aged incidents, and critical production stability issues. Provide operational guidance to the ECC team and support readiness for expanded critical monitoring responsibilities.

Maintain, monitor and govern operational tools and repositories, including xMatters, Confluence, ServiceNow Knowledge, JIRA SDG, SharePoint, SNO dashboards Scale towards SRE adoption by practicing reliability engineering practices such as service health indicators, operational readiness standards, observability, error reduction, and proactive resilience engineering.

ServiceNow, JIRA, Confluence, SharePoint
SRE and observability practicesL1/L2 and on-call support coordination
CI/CD and DevOps
Banking and financial services domain knowledge
Business continuity and regulatory compliance
Work Experience 7-10Years