Sales Operations Manager – Commercial Expansion Team (North America)

Job Summary

The Sales Operations Manager drives operational efficiency, sales strategy execution, and business performance for the Commercial Expansion Team — the group responsible for SharkNinja's US and Canadian distributor business and downstream retailer, e-tailer, and dealer partners. This is a hands-on, analytical role: you'll own forecasting, inventory, and trade spend rigor while building strong working relationships with distributor replenishment teams. Success requires someone who's comfortable owning ambiguous, under-resourced processes and building the systems and cadences that don't yet exist.

Key Accountabilities

POS and shipment forecasting  ·  inventory management  ·  purchase order execution  ·  POS and trend analysis  ·  trade spend forecasting and management

Responsibilities

Forecasting & Planning

• Manage assortment, forecast, pricing, and promotions at the SKU level within the internal forecasting tool
• Create and present a monthly rolling forecast consensus presentation to cross-functional teams and leadership
• Partner with demand planning, supply planning, channel management, and sales on forecasting, inventory planning, order management, and supply chain execution
• Coordinate distributor domestic and import order timing with supply chain, aligning on planning and availability dates

Performance Reporting & Analysis

• Build and maintain sales dashboards and reports tracking sales performance, promotional efficiency, and trade spend
• Deliver weekly shipment and POS recaps with insights and recommendations for the sales team
• Lead weekly business reviews with distributor replenishment teams, evaluating performance against benchmarks and identifying the drivers behind sales gains or shortfalls
• Provide a monthly financial update with deep-dive analysis on key operational and sales performance metrics

Trade Spend & Customer Engagement

• Partner with the Sales Director on trade spend management, including event creation, spend tracking, and chargeback reconciliation
• Partner with the Sales Director and Account Managers to build customer presentations, monthly business reviews, and weekly flash reports

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience)
• 5+ years in buying, planning, sales operations, or sales management, ideally in consumer products or wholesale/distributor channels
• Strong Excel and data analysis skills; comfortable building and maintaining forecasting models and dashboards
• Working proficiency in PowerPoint for building leadership- and customer-facing presentations
• Clear written and verbal communicator, comfortable presenting to both internal leadership and external customer teams
• Proven ability to manage multiple priorities and deadlines in a fast-paced, resource-lean environment
• Strong problem-solving skills, attention to detail, and comfort operating independently with limited hand-holding

Preferred

• Experience working with distributor or wholesale channel partners (rather than only direct retail accounts)
• Familiarity with EDI/POS reporting tools and ERP or forecasting systems

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