Vice President, Client Service Director

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with a strong understanding of clients' needs. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Experience: 6-10 Years

The Vice President, Client Service Director serves as the primary relationship manager and strategic service lead for assigned clients within BNY Archer Managed Account Services. Clients may include retail SMA managers, multi-channel managers, wealth management firms, and managed account program sponsors. The VP is accountable for client satisfaction, service delivery oversight, governance, and escalation management.

This highly client-facing role requires independent management of client relationships and regular interaction with senior business leaders, executives, and C-suite stakeholders. The VP serves as the client's advocate internally while partnering with Operations, Product, Technology, and Client Coverage teams to ensure exceptional service delivery.

 

Key Responsibilities

•             Own and manage client relationships from a service delivery perspective.

•             Serve as the primary point of contact for assigned clients.

•             Lead service reviews, governance meetings, and strategic client discussions.

•             Develop executive-level presentations and client communications.

•             Manage complex client issues, escalations, and risk-related matters.

•             Coordinate cross-functional teams to drive timely issue resolution.

•             Identify opportunities to improve client experience, efficiency, and service quality.

•             Maintain relationships with stakeholders ranging from operational contacts to executive leadersh

All your information will be kept confidential according to EEO guidelines.