Automation & AI Support Consultant

Title: Automation & AI Support Consultant
Location: NYC, NY, 4 days in office
Duration: 12+ Months

Skills Needed:
Copilot And Dynamics 365 And "Power BI" And Automate

Key Responsibilities

• Lead the deployment and governance of Microsoft Copilot and AI use cases, supporting business adoption and defining eligibility, usage, security, compliance, and responsible AI requirements.
• Support and enforce a global governance framework for Microsoft 365, Power Platform, and collaboration services, covering security, compliance, access management, data, architecture, licensing, and usage.
• Identify, prioritize, and deliver automation opportunities using Power Automate, Power Apps, Copilot Studio, PowerShell, Microsoft Graph API, Excel/VBA, Power Query, and related Microsoft tools.
• Define best practices, reusable patterns, technical standards, and production-readiness requirements for business-built solutions.
• Review, validate, approve, and remediate citizen-developed solutions, applying appropriate security, data, architecture, and responsible AI controls.
• Industrialize high-value prototypes by strengthening architecture, testing, deployment, monitoring, documentation, ownership, and support.
• Coach business makers and help teams select and maintain the simplest secure, supportable, and sustainable technology for each use case.
• Act as the technical and functional subject-matter expert for business makers and support teams, providing guidance and leading the resolution of complex issues.
• Structure the L2/L3 operating and support model, formalize procedures, documentation, and knowledge management, and drive service quality and continuous improvement.

Required Qualifications

• Bachelor’s degree in information technology, computer science, engineering, information systems, or equivalent practical experience.
• 5+ years of experience in Digital Workplace, Microsoft 365, automation, low-code development, solution architecture, or platform governance, including product leadership, cross-functional coordination, and responsibility for complex technical ecosystems.
• Strong expertise in Microsoft 365 collaboration services, Power Platform, tenant governance, and related security, compliance, and responsible AI considerations.
• Ability to combine strategic leadership, product ownership, technical judgment, and operational coordination, with the ability to lead initiatives independently and take accountability for critical environments.
• Experience contributing to projects involving change management and user support in the adoption of new solutions.
• Strong stakeholder-management, coaching, and communication skills, with the ability to coordinate business teams, Tech Leads, L2/L3 teams, and external partners across implementation, operations, and advanced support.
• Experience with Excel/VBA or Power Query and a working understanding of Power BI.
• Practical experience defining standards and reviewing, remediating, approving, and productionizing citizen-developed solutions.
• Strong knowledge of application security, lifecycle management, testing, controlled releases, monitoring, documentation, and responsible AI integration.

Preferred Qualifications

• Experience with Dataverse, Power Fx, APIs, SQL, scripting, or deployment pipelines.
• Experience leading a Power Platform, Copilot, or citizen-development governance program, including defining operating standards, controls, and adoption practices.
• Relevant Microsoft Power Platform, Copilot Studio, Power BI, or Microsoft 365 certification.
• Proficiency with communication and project management tools such as Zoom, Jira, and Confluence, and the ability to use them effectively to coordinate delivery across technical and business teams.
• Fluency in spoken and written English.
• Appreciation for a high-performance, premium brand environment and the qualities it requires, including excellence, rigor, attention to detail, and creativity.

Why Join?

• Join an organization where excellence, innovation, and technology are core priorities.
• Play a key role in shaping the organization's Digital Workplace, automation, and AI strategy.
• Work in Midtown Manhattan in a modern office environment.
• Collaborate with a global network of professionals and teams.
• Enjoy opportunities for professional growth and exposure to cutting-edge Microsoft technologies.

Regards,

Nick Arthur (Nizam)

Associate Director, Recruitment

Pull Skill Technologies Inc.

Direct: +1 551-272-o197