Front Desk Supervisor - ROOST Rainey

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Rainey

ROOST Rainey brings a refined, residential hotel experience to the heart of Austin’s vibrant Rainey Street District. Thoughtfully designed studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and warm, modern interiors that feel instantly livable. Guests can unwind at the rooftop pool, enjoy expansive city views, or settle into beautifully crafted communal spaces that blend comfort with understated luxury. With its walkable location, elevated amenities, and signature ROOST service, it’s an ideal home base for both short stays and extended visits.

Website: https://www.myroost.com/hotel/rainey-austin-texas

Position Overview

ROOST Rainey is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Key Responsibilities

• Lead and support front desk associates during daily operations

• Provide warm, professional, and efficient service to all guests

• Oversee check‑ins, check‑outs, reservations, and guest inquiries

• Assist with onboarding, training, and coaching front desk team members

• Ensure all front desk procedures, standards, and service expectations are consistently met

• Resolve guest concerns with empathy, professionalism, and sound judgment

• Maintain accurate records, reports, and shift documentation

• Collaborate with housekeeping, maintenance, and management to support smooth operations

• Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment

• Assist with scheduling, inventory, and administrative tasks as needed

Qualifications

• 1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred

• Strong communication and leadership skills

• Warm, guest‑focused demeanor with a commitment to hospitality

• Ability to multitask and remain composed in a fast‑paced environment

• Proficiency with hotel reservation systems and front‑office software

• Strong attention to detail and organizational skills

• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay

• Opportunities for growth within a dynamic hospitality group

• A collaborative, design‑driven work environment

• Employee dining perks across Method Co. properties

• Sick time & vacation

• Health, vision, and dental benefits

Working Conditions/Environment:

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.