End User Desktop Support - FIFO Role

6-Month Contract Likely to Extend FIFO - South Australia

We are seeking an End User Desktop Support professional to provide hands-on IT support at a remote mining site. This is a FIFO position with a 1 week on / 1 week off roster.

• Location: SA
• Roster: 1 week at site / 1 week off in Adelaide
• Shift: Thursday to Wednesday
• Hours: 12-hour shift

• Provide onsite Level 1 IT and desktop support
• Build, configure and deploy laptops and other IT hardware
• Troubleshoot desktop hardware, applications and connectivity issues
• Provide onsite Unified Communications and meeting room support
• Support desktop applications and assist users with technical queries
• Provide Guest Network support
• Log, manage and resolve incidents and service requests through ServiceNow/Service Desk
• Track incidents through to resolution with resolver teams
• Provide face-to-face updates to onsite users
• Perform daily meeting room and technology diagnostic checks
• Coordinate printer hardware, consumables and third-party maintenance
• Manage hardware failures, replacement parts and physical hardware installation
• Maintain IT asset records and onsite equipment
• Perform other onsite IT support duties as required

• Experience in Desktop Support / Service Desk / IT Support
• Strong troubleshooting skills across hardware, software and applications
• Comfortable providing face-to-face onsite support
• Experience with laptops, printers, meeting room technology and network connectivity
• Familiarity with ServiceNow or similar ITSM platforms
• Strong communication and customer service skills
• Comfortable working 12-hour shifts in a FIFO mining environment
• Previous experience in a remote/site-based or mining environment is highly regarded

FIFO experience is preferred, but strong desktop support candidates with the right technical skills will also be considered.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.