Technology Service Desk Superintendent

Job Details

• Salary $181,422 Per Annum + 13% Superannuation
• Housing, Electricity & Water provided - you will pay no more than $105 per week
• Based in Dampier - Relocation Package Included

About the Role

Here at Pilbara Ports, we want to help our communities and customers thrive. We know our success is defined by the success of the communities in which we live and work - this ethos lies at the heart of what we do.

This is a great opportunity to be part of the world's largest bulk export port authority, encompassing the operating ports of Ashburton, Dampier, Port Hedland and Varanus Island, and five future port sites. You will be responsible for leading the Level 1 and Level 2 Service Desk team delivering Desktop and Enterprise Application support, with a strong focus on customer experience, continuous improvement, and service performance.

About You

This role will suit you if you enjoy diversity, seek out opportunities for growth, and connect with Pilbara Ports' values of Safety, Excellence, Teamwork, Integrity and Care. Your experience leading a Service Desk (Level 1/2), including incident/request management, escalations, and service communications in an operational environment will contribute to your success in this role. You will be the type of person who has a strong sense of ownership and urgency, with a hands on approach to resolving issues and removing blockers for the team.

The Benefits

• 13% superannuation
• 5 weeks annual leave
• 18 weeks paid parental leave
• Housing, Electricity & Water provided - you will pay no more than $105 per week
• Relocation Assistance
• Access to training and development opportunities
• Access to Employee Assistance Program for you and your family
• Employee and Service Recognition Reward Programs
• Height adjustable desks and ergonomic assessments

We are an equal opportunity employer and support a work environment that is free of discrimination and harassment. We invite individuals from all backgrounds to apply.

Applications close on 21 June 2026.

Role Title

Technology Service Desk Superintendent

Information & Communication Technology Help Desk & IT Support