Consumer Loan Officer

Job Description Job Description

Position: Consumer Loan Officer

Reports to: SVP Consumer Lending

Updated: August 2025

Overview

The Consumer Loan Officer is responsible for processing, evaluating, and originating consumer loan applications, including auto loans, personal loans, credit cards, and other consumer products. This role requires strong financial acumen, a member-focused mindset, and the ability to recommend loan solutions that meet member needs while ensuring the credit union's risk management standards are upheld.

About Us

At Telcoe FCU, we are more than just a financial institution-we are a member-owned cooperative dedicated to improving the financial well-being of our community. We believe in providing exceptional service and financial solutions that truly put our members first.

Consumer Loan Officer Duties and Responsibilities

Interview members to assess financial needs and recommend appropriate loan products.

Evaluate loan applications, review credit reports, and determine creditworthiness in accordance with credit union policies and regulatory requirements.

Prepare, process, and close consumer loan applications accurately and efficiently.

Educate members on loan terms, repayment options, and financial products.

Cross-sell credit union services to deepen member relationships.

Maintain knowledge of current lending regulations, policies, and industry best practices.

Meet individual and team lending goals while ensuring high member satisfaction.

Monitor loan performance and assist with delinquency management when necessary.

Qualifications

High school diploma or equivalent required; college coursework in finance, business, or related field preferred.

2+ years of experience in consumer lending, credit unions, banking, or related financial services.

Knowledge of lending regulations, credit reports, and loan underwriting practices.

Excellent communication, problem-solving, and interpersonal skills.

Strong attention to detail with the ability to multitask in a fast-paced environment.

Proficiency in Microsoft Office and loan origination systems.

Other Skills and Abilities

Work cooperatively with both external and internal customers.

Must be able to coordinate multiple and changing priorities while still meeting deadlines.

Strong communication skills.

Must be able to operate personal computer keyboard in order to create reports and other appropriate documentation as well as other general office equipment.

Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Must be able to perform job functions independently and work effectively either on own or as part of a team.

Must maintain personal accounts here and elsewhere in good standing in a professional manner.

Working Conditions

The noise level in the work environment is usually moderate.

Occasional lifting, carrying, pushing, and pulling of items weighing up to 10lbs.

Sitting or standing for extended periods of time.

Repetitive motions and extensive keyboarding.

Must be able to read and carry out various written instructions and follow oral instructions.

What We Offer

Competitive salary.

Comprehensive benefits package (health, dental, vision, retirement plan, paid time off).

Professional development and growth opportunities.

A supportive team culture with a mission-driven purpose.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Company Description

Telcoe has been in business over 75 years and prides itself on delivering exceptional customer service in the financial services industry.

Company Description Telcoe has been in business over 75 years and prides itself on delivering exceptional customer service in the financial services industry.