Account Executive, Virtual Sales

Title: Account Executive
Strategic Partnerships (Wholesale)
Reports To: General Manager of Displayit
Position Summary: The AM will perform 2 primary job functions:
Account Management: The AE will assume responsibility for a book of business (wholesale customers in
The AE will build trusted, long-term relationships with these existing accounts to
Operational Excellence: The AE will support Displayit sales operations in the fulfillment of day-in-day-out orders by ensuring customers are following the SOPs and SLAs we have / we set up. complicated jobs, or jobs with new customers, the AE may need to be actively involved in fulfillment to
Serve as a strategic consultant by understanding how customers operate and recommend solutions that improve efficiency, profitability, and customer outcomes.

Develop and maintain strong customer relationships, ensuring ongoing engagement and account health. Coordinate and collaborate with clients and internal teams to manage all contractual agreements, including MSAs, NDAs, and rebate programs if necessary. Oversee payment terms, proactively manage credit standing, and ensure compliance with financial
Administer pricing structures, ensuring alignment with business policies and strategic objectives. Address and resolve customer service concerns, escalating issues as necessary while driving continuous quality improvement.

Partner with marketing to develop and distribute relevant collateral that supports business growth and client engagement. Facilitate accurate estimate and sales order processing by ensuring adherence to established Sales
Operations guidelines, acting as the key link for seamless transactions. Analyze and report on customer sales data on a weekly, monthly, and quarterly basis to identify risks, trends, growth opportunities, and revenue-driving strategies. Manage and align customer expectations with internal processes and service standards.

Identify and document project requirements that fall outside standard scope, collaborating with internal teams to set appropriate expectations and pricing estimates.

Demonstrated track record of growing sales
Experience serving as the primary point person on customer accounts
Has shown the ability to partner internally with sales ops and production to consistently deliver jobs that meet / exceed customers’ expectations
Curious, seeks to understand customers’ needs
Can be a thought partner to customers
Can see both immediate sales opportunities and bigger picture opportunities
Committed to high-quality results
Bachelor’s degree or equivalent experience
3+ years prior pro-active sales experience and/or detailed customer involvement
Microsoft Office
CRM tools
Can work in our office (Buford) or remote (with an expectation of monthly visits to the office)
Might be called upon to respond to customer inquiries outside of normal business hours
Travel required