Leasing Agent

Schedule: Monday-Friday 9:00am-5:00pm As a member of our Operations team, the Leasing Operations Agent is a vital component of our community's day-to-day impression on prospective residents. As such, the Leasing Operations Agent is expected to maintain a high level of quality customer service and professionalism. Essential duties and responsibilities include the following but are not necessarily limited to those listed.

Position Responsibilities include

• Respond to prospect inquires via phone, email and AI handoffs
• Promote communities within the assigned portfolio by visiting local businesses on a weekly basis
• Manage in-site and virtual tours
• Process applications, approvals/denials, and lease execution Key Skills:
• Sales-oriented with a customer service mindset
• Comfortable with multi-channel communications
• Skilled in building rapport with customers
• Excel at follow-up and organization
• Attention to detail in application screening and approval procedures
• Adaptable to tech enabled workflows (e.g., coordinating with AI tools/CRM)
• Strong written and verbal communication and tech fluency
• Learn property management platform for leasing, lease administration, accounting, service, and turnovers
• Enter resident payments into the property management platform, issue receipts and deposit funds into the property bank account daily.
• Manage all administrative activities to execute court processes for assigned property, including the preparation of case files, notifications and attendance at court hearings.
• Enter tenant and property work orders into the property management platform and track through completion.
• Conduct vacant unit inspections to ensure readiness for the next resident
• Conduct daily exterior inspection and generate work orders for any items found to need attention
• Maintain compliance with applicable Landlord-Tenant Code
• Track preventive maintenance programs
• Track and respond to all calls that are relayed through the after-hours answering service.
• Participate in selection of on-site employees and assist with daily supervision.
• Participate in enforcement of community rules and regulation #ZRNC