Collection Analyst

Toshiba Global Commerce Solutions is seeking a Collections Analyst that will be responsible for managing the collections and resolution activities for an assigned portfolio of customers. The position focuses on collecting past-due invoices, resolving billing disputes, maintaining accurate invoicing through vendor portals, and reducing overall accounts receivable delinquency. Success in this role requires strong interpersonal, analytical, negotiation, and problem-solving skills, as well as the ability to build effective cross-functional relationships with internal teams and external customers.

Responsibilities

• Manage all collections activities for an assigned customer portfolio to drive timely payment and reduce delinquency.
• Identify root causes of accounts receivable delinquency and implement effective collection strategies to improve cash flow and Days Sales Outstanding (DSO).
• Upload invoices accurately and on time into customer and vendor portals to ensure timely payment.
• Generate and distribute invoice copies and customer statements as needed.
• Reconcile past-due balances and collaborate closely with billing, operations, sales, and customers to resolve disputes, discrepancies, and unpaid balances.
• Establish and maintain strong, collaborative working relationships with customers, vendors, and internal cross-functional teams.
• Support Cash Applications by responding to customer inquiries related to the application of payments.
• Identify opportunities for process improvement and support additional management directives as needed.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
• Approximately 5+ years of relevant experience in collections or accounts receivable.
• Demonstrated experience managing high-volume collections, billing procedures, and invoicing requirements.
• Strong analytical skills with the ability to document, analyze, and troubleshoot cross-functional processes.
• Proven ability to build and maintain strong working relationships with customers and internal departments.
• Excellent organizational, verbal, and written communication skills in English.
• Effective time management skills with the ability to plan, prioritize, and meet monthly cash and departmental objectives.
• Proficiency in Microsoft Excel and Word, with the ability to learn new systems quickly.
• Ability to work effectively in a fast-paced, team-oriented environment with stringent monthly deadlines.

Preferred Qualifications

• Experience using Oracle or a similar ERP system.
• Experience working with customer or vendor invoicing portals.
• Spanish language proficiency.
• Exposure to global collections or invoicing environments and familiarity with regulatory or compliance considerations across regions.

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)