PUN - REF116264O- Accounts Receivable - Senior Associate Ops

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job SummaryThe AR – Cash Application Senior Associate is responsible for end to end cash application activities, ensuring accurate and timely posting of customer receipts in SAP and HighRadius. This role requires strong analytical skills to resolve unapplied and unidentified cash, adherence to tight SLAs, and the ability to actively drive process improvements. The role involves working in US shifts/night shifts and supporting month end close activities.Key Responsibilities• Post all cash receipts including ACH, Checks, Wire Transfers, and Credit Cards accurately and timely in SAP and HighRadius Cash Application.• Download, review, and reconcile daily bank statements from online banking portals for cash posting.• Ensure 100% lockbox payments are applied by end of day in line with SLA requirements• Process cash-related journal entries, adjustments, write-offs, and refunds as per approved policies.• Perform extensive research and analysis to resolve unapplied and unidentified cash receipts.• Handle monthly application and reconciliation of unapplied and unidentified cash balances.• Collaborate with AR, Collections, Billing, and Treasury teams to resolve complex cash issues.• Maintain comprehensive documentation of cash application processes, SOPs, and guidelines.• Support month end close activities related to cash posting and reconciliations.• Participate in team meetings and contribute to knowledge sharing.• Actively identify and propose process improvement ideas, focusing on automation, efficiency, accuracy, and turnaround time.

Bachelor’s degree