Risk & Compliance Administrator

Risk & Compliance Administrator

Eight Financial Advice - Whiteley
£30,000

We are looking for a Risk & Compliance Administrator to support the effective delivery of governance, compliance and client protection activities across the Eight Group.

This is an important role within our Compliance team, helping to protect our clients, advisers and business by ensuring that regulatory requirements are met, risks are identified and appropriate actions are taken. You'll work closely with advisers, senior leaders and operational teams, supporting good customer outcomes and maintaining high standards across the business.

• Coordinate and administer regular file checks and quarterly themed adviser case reviews, ensuring appropriate oversight and accurate records.
• Maintain governance records, audit trails and documentation to support internal and external reviews.
• Identify emerging risks, trends and governance themes arising from case reviews and compliance monitoring.
• Prepare reports and summaries to support senior management, governance forums and compliance meetings.
• Track actions arising from reviews and ensure they are completed within agreed timescales.
• Promote good customer outcomes by ensuring risks identified through client interactions, file reviews and investigations are captured, escalated and addressed appropriately.
• Engage confidently with clients to understand concerns, manage expectations and support the resolution of complex issues, ensuring fair and positive outcomes.
• Work collaboratively with senior leaders, operational teams, advisers and external partners to support effective client outcomes.
• Administer and maintain Introducer Agreements, including onboarding, due diligence, approvals and ongoing reviews.
• Support Consumer Duty governance, Business Assurance activities, regulatory updates and compliance monitoring.
• Provide governance and compliance support to our international offices in Singapore, Dubai and Hong Kong.
• Maintain accurate compliance records across systems including Salesforce, SharePoint, Qwil, DocuSign and Policy Services.

• Strong administration, organisation and coordination skills, with excellent attention to detail.

• Ability to identify potential risks, recognise emerging trends and support governance reporting.
• Confident written and verbal communication skills, with the ability to engage professionally with clients, advisers and senior stakeholders.
• Experience managing sensitive information and maintaining accurate records and audit trails.
• Ability to manage competing priorities and work across multiple teams.
• Proficiency in Microsoft Office, with experience using Salesforce and Monday.com desirable.
• Approachable, professional and empathetic, with strong emotional intelligence.
• A collaborative approach and a genuine commitment to protecting clients and supporting good customer outcomes.

• Hybrid working: 3 days in the office, 2 days wherever you work best
• Performance bonus + Company-wide bonus (when Eight hits targets)
• 28 days' holiday + bank holidays + your birthday off
• Private medical insurance & life assurance (4x salary)
• Wellbeing support: EAP, mental health helpline, cycle-to-work scheme
• Free mortgage and pension advice from our in-house experts
• Volunteering time: 8 paid hours annually via The Eight Foundation
• Regular socials & epic events