Insurance Certificate Operations Manager

Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

·       Responsible for the quality and efficiency of a team of insurance certificate verification specialists

·       Conduct ongoing training for insurance verification specialists

·       Create and maintain training and user guide articles on processes and procedures

·       Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features

·       Translate insurance requirements into product offerings and recognize gaps

·       Be a driving force for product enhancements and efficiencies

·       Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires

·       Participate in various company initiatives and projects as requested

·       Build and maintain strong internal relationships with different departments within the company (we are a team!)

·       Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

·       2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)

·       Product Management or Project Management experience highly encouraged

·       Strong understanding on how to read and interpret Certificates of Insurance

·       Experience training and coaching a team of operational specialists to be the best and do their best

·       Experience working with customers to understand their needs or help address questions or issues

·       Experience in insurtech or procurement technology is a plus

·       Enjoy working in a collaborative environment

·       Open to feedback

·       Comfortable conducting analysis and pulling together regular metrics

·       Have a can-do attitude even when you may not know the answer but you will figure it out

·       Mutli-tasker extraordinaire

·       Open to change on a regular basis (every day is different!)

·       Strong written and verbal communication skills

·       Not afraid to ask questions

·       Skilled at organizing and prioritizing tasks

·       Someone to sit on the sidelines

·       Likes to work independently

·       Enjoys doing the same work everyday

·       Closed minded