Client Success Advisor

Hansen Talent Group is seeking a Client Success Advisor to work with a large enterprise team, supporting ongoing work efforts including cost-optimization and process/product improvements.

The Client Success Advisor will be responsible for managing client relationships and the delivery of IT products, ensuring successful delivery, audit readiness and client satisfaction.

Duties:

• Collaborate closely with client stakeholders to build and maintain relationships, assisting in defining requirements and establishing expectations for business units, technical teams and service/production groups.
• Serve as a liaison between the client and IT teams, providing recommendations and updates throughout the delivery lifecycle.
• Monitor work requests and workflows to ensure delivery milestones and timelines can be met, escalate efforts as need be. 
• Develop SLA metrics based on client and business requirements, work with the technical teams during development and critical incidents to ensure SLAs can be met. 
•  Support client budgets to identify any cost optimization or product improvement opportunities, guiding the client through options available.
• Develop training and product support documentation for training teams. 

Qualifications: 

• Strong experience in developing client relationships and communications through product development and delivery
• Experience working for enterprise clients and delivery management
• Knowledge of IT infrastructure and applications