eCommerce Account Manager, Chewy

ZIWI is New Zealand’s leading pet food exporter and a global leader in air‑dried pet nutrition. Our award‑winning recipes combine exceptional ingredients with innovative nutrition to help pets thrive. With a premium brand, a differentiated product offering and significant growth potential in North America, we’re building on our success and looking for talented people to help take us to the next level.

We’re looking for an eCommerce Account Manager, Chewy to drive the day‑to‑day performance and profitable growth of one of our most important eCommerce partnerships.

Reporting to the SVP, Global E‑Commerce & Digital, you’ll take ownership of the Chewy account, combining strong customer relationships, commercial insight and hands‑on execution to turn opportunities into results. From growing assortment and Autoship to optimising promotions, profitability and product performance, you’ll play a pivotal role in accelerating ZIWI’s growth in North America.

This is an opportunity to make a genuine impact in an ambitious, entrepreneurial business where initiative, accountability and results matter.

What You’ll Do

Grow a strategic customer partnership

• Own the day‑to‑day relationship with Chewy, building trusted connections across merchant and functional teams.
• Develop and execute customer growth plans spanning assortment, distribution, merchandising and strategic initiatives.
• Contribute to joint business planning, customer negotiations and business reviews with clear, commercially grounded recommendations.

Own the numbers and drive profitable growth

• Lead account forecasting, promotional planning, trade investment tracking and performance reporting.
• Analyse sales, pricing, product mix, profitability and promotional effectiveness to identify opportunities and improve results.
• Partner with Finance and Supply Chain to strengthen contribution, forecast accuracy and inventory availability.

Accelerate eCommerce performance

• Partner with Chewy and Marketing to grow customer acquisition, Autoship adoption and retention.
• Identify opportunities to improve digital shelf performance, product visibility, conversion and customer lifetime value.
• Coordinate innovation launches and customer activations, ensuring merchandising, content, marketing and inventory are aligned for success.

Bring teams together to deliver

• Work cross‑functionally with Marketing, Digital Shelf, Finance and Supply Chain to execute customer priorities.
• Own account calendars, performance reviews, action plans and follow‑through.
• Anticipate risks, remove roadblocks and take accountability for delivering commercial outcomes.

What you’ll bring

You’re a commercially minded account leader who combines analytical rigour with a strong customer focus. You understand what drives eCommerce performance, know how to turn data into actionable insights, and can confidently manage the detail while keeping sight of the bigger commercial picture. You’re proactive, solutions‑focused and comfortable operating with autonomy. You build credibility with customers and colleagues alike, take ownership of outcomes and thrive in a fast‑paced environment where you can make a visible difference. You’ll also bring:

• 7+ years’ experience in CPG sales, eCommerce or strategic account management, with meaningful ownership of a major retail customer.
• A proven track record of delivering customer growth plans, commercial forecasts, promotional investments and profitable results.
• Strong financial and analytical capabilities, including advanced Excel and experience with retailer reporting and business planning tools.
• A solid understanding of eCommerce merchandising, retail media, conversion, subscription programmes and marketplace performance.
• The ability to influence and coordinate cross‑functional teams, driving accountability without relying on formal authority.
• An entrepreneurial mindset, with the curiosity, urgency and initiative to spot opportunities and turn them into action.

Direct Chewy experience is strongly preferred. Experience in pet nutrition, pet specialty or a related CPG category will be a valuable advantage.

Location: Los Angeles, California, or Kansas City, Missouri, preferred. Remote candidates across North America may also be considered. Travel may be required to support customer meetings, collaboration and key business priorities.

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