Desktop Support Technician

Desktop Support Technician | Norfolk, VA, United States | Hybrid | $26.00 - $29.00/hour

This employer is a prominent government contractor, renowned for its sophisticated IT and engineering solutions. They are seeking a dedicated Desktop Support Technician to join a critical program supporting the Navy's enterprise network infrastructure. This role offers the chance to be part of a mission-driven team dedicated to enhancing national security through technological advancement.

The Role

• Provide direct desk-side IT support to end-users, resolving hardware and software issues.
• Manage and resolve customer support tickets, adhering to established service level agreements (SLRs).
• Troubleshoot and repair desktop and laptop hardware, as well as peripherals and networked devices.
• Ensure all customer-related tasks and ticket resolutions are completed within specified timelines.
• Assist other technicians with the resolution of complex technical problems.
• Perform basic network troubleshooting for local and networked components.

What You'll Need

• US Citizenship and a DoD Secret Clearance.
• HS diploma with 4+ years of relevant IT support experience.
• Valid DoD 8570 IAT Level II: Security+ or higher certification.
• Demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows 10 and Help Desk ticket management software (e.g., HP Service Manager, Remedy).
• Ability to perform physical tasks including lifting, working in confined spaces, and using basic hand tools.

What's On Offer

• Competitive hourly pay within the specified range.
• Opportunity to work on a large-scale, impactful government IT program.
• Exposure to diverse technologies and complex technical challenges.
• A structured, mission-focused work environment with opportunities for professional growth.

Apply via Haystack today!