Data Entry Clerk

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Duration: 13+ Month

Location: Overland Park, KS

Shift: Monday – Friday 8AM – 4:30 PM

Job Description: The purpose of the Data Entry Clerk/Data Analyst is to enter and process prescription service information into the Patient Services and Support database. In addition to their regular duties, they will also be expected to assist with other ad-hoc projects and cross train within the call center environment.

•Critical thinking is required for this position.

•Teamwork and professionalism is required

•Enter and process new and existing patient orders and services into database

•Obtain further information for incomplete documents

•Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient's needs are met.

Education required: High School Diploma (or equivalent) Some college preferred

Experience required:

•Experience working with databases (CRM preferable) or a tracking system.

•Computer literacy and good keyboarding skills

•Strong ability to multi-task and strong time management skills

•Ability to function in a high-volume, fast-paced environment

•Ability to manage relationships with patients and other contacts to ensure that all actions and follow-throughs are completed

•Maintain a professional demeanor by demonstrating our values in all communications and interactions with patients, caregivers, health care professionals, teammates, and others

•Dependable and strong work ethic

•Ability to accept and implement feedback and coaching

Specific type of experience preferred:

•Experience working in a health care/pharmaceutical industry environment

•Understanding of challenges associated with patients’ medical condition

•At least 2 years experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting

Experience required:

•Experience working with databases (CRM preferable) or a tracking system.

•Computer literacy and good keyboarding skills

•Strong ability to multi-task and strong time management skills

•Ability to function in a high-volume, fast-paced environment

•Ability to manage relationships with patients and other contacts to ensure that all actions and follow-throughs are completed

•Maintain
a professional demeanor by demonstrating our values in all
communications and interactions with patients, caregivers, health care
professionals, teammates, and others

•Dependable and strong work ethic

•Ability to accept and implement feedback and coaching

Specific type of experience preferred:

•Experience working in a health care/pharmaceutical industry environment

•Understanding of challenges associated with patients’ medical condition

•At
least 2 years experience working with people in situations that are
high-pressure and time-sensitive (either telephone or face-to-face), and
that involve solving problems, making decisions, using excellent
judgment and “customer service” skills. This can be obtained through a
combination of work experience and post high school education, and need
not be obtained in a traditional “customer service” setting