Infrastructure Analyst

Summary

This position exists to serve as the sole on-site IT point of contact for a local manufacturing facility while actively contributing to enterprise-wide infrastructure initiatives. The role owns local technical operations, providing crucial Tier-2 and Tier-3 escalation support for issues that cannot be resolved remotely by centralized teams or the Tier-1 Managed Service Provider (MSP).

An incoming analyst will be fully responsible for maintaining high site productivity, managing hardware lifecycles, and ensuring smooth day-to-day operations across endpoints, systems, and local networking. Additionally, this position acts as a critical project resource by planning phased deployment approaches and leading local network cutovers for facility mergers and acquisitions.

Responsibilities

• Serve as the exclusive on-site IT resource and primary point of contact for a facility of approximately 200 users.
• Resolve escalated Tier-2 and Tier-3 hardware, software, network, and operational infrastructure issues.
• Lead local network cutovers and plan structured, phased deployment strategies for mergers and acquisitions.
• Administer user identities, access permissions, security configurations, and groups utilizing Microsoft 365 and Entra ID.
• Provision, image, configure, and manage corporate workstations, laptops, mobile devices, and industrial peripherals.
• Perform physical diagnostics, components repair, and comprehensive asset lifecycle upgrades for local site hardware.
• Partner with centralized IT leadership and collaborate with distributed enterprise infrastructure teams on scaling initiatives.
• Own local asset inventory tracking, technical environment documentation, and system topology mapping.
• Track, manage, and document support requests from creation to closure using enterprise ticketing platforms.

Required Experience

• Strong background in Tier-2 and Tier-3 enterprise desktop and infrastructure support.
• Demonstrated experience working independently as the sole on-site IT resource for an office, site, or industrial plant.
• Proven experience building, repairing, and deploying corporate workstation hardware and managing device lifecycles.
• Hands-on system administration experience using Microsoft 365 and Entra ID (formerly Azure AD) for identity and access management.
• Direct experience troubleshooting local network connectivity, including basic TCP/IP issues, switches, and routing.
• Broad technical exposure supporting active workstation imaging, desktop configuration management, and file migrations.

Preferred Experience

• Previous experience supporting IT infrastructure within a manufacturing or industrial operational environment.
• Prior involvement leading technical site expansions, office moves, or network infrastructure cutovers.
• Experience coordinating and managing escalations alongside a remote IT Service Desk or a Tier-1 MSP.
• Familiarity with formal ITIL methodologies and modern ITSM platforms such as Halo or Freshworks.

Infrastructure Analyst

Summary
We are seeking a highly skilled, customer-focused Infrastructure Analyst to serve as the primary on-site IT resource for our client.  This role will be responsible for advanced Tier-2/3 support, endpoint and hardware management, systems administration, and infrastructure troubleshooting across a hybrid environment.  The ideal candidate is hands-on, highly independent, and capable of owning the full on-site IT function; delivering reliable support, maintaining system performance, and partnering closely with plant operations and centralized IT teams.
Requirements

• Strong Tier-2/3 infrastructure support experience.
• Ability to work independently as the sole on-site IT resource.
• Hands-on expertise with:
  • End-user and endpoint support (workstations, laptops, mobile devices);
  • Hardware troubleshooting, repair, and deployment;
  • Systems administration (M365/Entra ID);
  • User access, group policy, and endpoint management.
• Experience with broad infrastructure troubleshooting (network, systems, connectivity).
• Experience with workstation imaging, configuration, and lifecycle management.
• Experience with ITSM/ticketing systems and SLA-driven support.
• Expert knowledge of Windows environments (iOS a plus).
• Experience managing asset inventory and lifecycle tracking, as well as system documentation and environment upkeep.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience working as a standalone IT resource at a plant, site, or remote location.
• Background supporting manufacturing or operational environments.
• Familiarity with ITIL/ITSM best practices and ticketing platforms (e.g., Halo or Freshworks).
• Experience with:
  • Infrastructure projects (migrations, upgrades, rollouts);
  • Multi-site or growing environments;
  • Process improvement and IT standardization.
• Exposure to basic networking (TCP/IP, connectivity troubleshooting).
• Experience collaborating with MSPs and distributed IT teams.

This is a 6-month onsite Contract-for-Hire opportunity with our MN client.  Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period.  H1-B Visa sponsorship is not available for this position.  No third-parties, please.