ServiceNow Developer

ServiceNow Developer (ITOM / ITAM)

• Location: Australia
• Employment Type: Contract or Permanent

The Opportunity
Our client is seeking an experienced ServiceNow Developer to support a major banking client on a large-scale ServiceNow transformation program. This role will focus on the design, development, and optimisation of ServiceNow solutions across IT Operations Management (ITOM) and IT Asset Management (ITAM), with a particular focus on HAM, SAM, CMDB, CSDM, Discovery and Service Mapping.
This is an excellent opportunity to work on a complex enterprise environment, helping to improve service visibility, operational efficiency, and asset governance across a large banking organisation.
Key Responsibilities

• Design, develop, configure, and enhance ServiceNow solutions across ITOM and ITAM modules.
• Implement and support Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities.
• Develop and maintain a robust and accurate Configuration Management Database (CMDB).
• Implement and align solutions with the Common Service Data Model (CSDM) framework.
• Configure and optimise Discovery and Service Mapping capabilities.
• Develop workflows, integrations, automation, and custom ServiceNow applications.
• Collaborate with architects, business stakeholders, and technical teams to deliver scalable and high-quality solutions.
• Support platform upgrades, enhancements, and continuous improvement initiatives.
• Contribute to solution design discussions and best-practice implementation approaches.

Essential Skills & Experience

• Strong experience as a ServiceNow Developer within enterprise environments.

Deep expertise across:

• ServiceNow ITOM
• ServiceNow ITAM
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• CMDB
• CSDM
• Discovery
• Service Mapping
• Strong ServiceNow scripting and platform development experience.
• Experience delivering ServiceNow solutions in complex, large-scale organisations.
• Excellent problem-solving, communication, and stakeholder engagement skills.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Desirable

• ServiceNow Certified Technical Architect (CTA)
• Experience working within the banking or financial services sector.
• Experience with enterprise-scale ServiceNow transformation programs.

Eligibility

• Must be based in Australia.
• Full Australian working rights.

If you're a skilled ServiceNow Developer with strong ITOM and ITAM expertise and are looking to join a high-profile banking program, we'd love to hear from you.