Technology Installer | Network Solutions

#LI-DNI

About the Role

The Branch Installation Technician is responsible for the deployment, installation, and support of technology systems within Edward Jones branch offices throughout the assigned territory. This role leads branch installation projects from start to finish, including structured cabling, workstation deployment, networking equipment installation, telephony implementation, AV installation, and coordination of third-party contractors.

Success in this role requires strong technical knowledge, the ability to work independently, exceptional customer service skills, and a willingness to travel extensively, including frequent overnight stays. Approximately 75% of work assignments involve overnight travel, including air travel, hotel stays, and extended time away from home while supporting branch installation projects. Travel may include consecutive overnight stays and assignments outside the immediate geographic area. A company-provided vehicle is supplied for business travel where applicable.

Essential Functions and Primary Duties

• Travel extensively throughout the assigned territory to perform branch installations, relocations, renovations, and technology refresh projects.
• Complete full technology deployments including computers, monitors, printers, networking equipment, telephony systems, and audio/visual equipment
• Install, terminate, test, and maintain structured cabling systems in commercial environments
• Lead on-site installation activities and coordinate Field Service Technicians, vendors, and contractors
• Troubleshoot and resolve hardware, software, networking, telephony, and AV-related issues during installation projects
• Ensure installations are completed according to company standards, project requirements, and quality expectations
• Maintain accurate project documentation, work logs, ticket updates, and asset tracking records
• Package, ship, receive, and reconcile technology assets according to Asset Management procedures
• Train and support end users following technology deployments
• Maintain inventory of tools, installation materials, company vehicle stock, and project equipment
• Coordinate installation schedules and communicate project updates with customers, project managers, and internal teams
• Operate and maintain a company vehicle in compliance with company policies and safety requirements
• Deliver exceptional customer service
• Perform related installation and project responsibilities as assigned

Preferred Qualifications

• Ability to travel extensively, including approximately 75% overnight travel
• Comfortable with frequent air travel, hotel stays, and extended work assignments away from home
• Experience leading branch, office, or retail technology deployments
• Strong knowledge of structured cabling, cable management, and telecommunications infrastructure
• Experience installing and supporting computing, networking, telephony, print, and AV systems
• Ability to work independently with minimal supervision in remote environments
• Strong organizational, documentation, and customer service skills
• Ability to support installation projects outside assigned territory when business needs require
• Maintain residence within assigned territory
• Maintain reliable high-speed internet access
• Carry a company-issued mobile device and respond to business communications as required
• Three or more years of field installation, field services, infrastructure deployment, or IT support experience, or one year as a Field Service Technician with CBIZ Network Solutions

Minimum Qualifications

• Bachelor's degree from accredited college or technical school OR equivalent field service experience

• Able to use all related computer hardware and software

• Able to use job related tools

• Able to safely use step ladder

• Able to lift and/or move up to 100+ pounds of equipment

• Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle.

• Provide documentation verifying a minimum age of 21 to meet company car insurance requirements.

• Maintain residence in assigned territory