Service Desk Analyst

Service Desk Analyst

Remote

Compensation: $20 per hour

ABOUT THE ROLE

Our client, is seeking Service Desk Analysts to support a large-scale migration project. In this role, you will provide high-quality end-user support in a fast-paced, ticket-driven environment. You will be responsible for troubleshooting technical issues, assisting users with a wide range of IT needs, and ensuring a smooth experience during the migration. The ideal candidate excels at customer service, communicates effectively with both technical and non-technical users, and thrives in a collaborative support environment.

WHAT YOU'LL DO

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and resolve tickets efficiently
• Deliver excellent customer service to users with varying technical skill levels
• Manage and prioritize incoming tickets and requests
• Escalate complex issues appropriately to higher-level teams
• Support migration-related activities and user support needs
• Document issues and resolutions within the ticketing system

WHAT YOU BRING

• 2+ years of experience in an IT Service Desk or Call Center support role
• Strong customer service and communication skills, with the ability to interact effectively with both technical and non-technical users
• Experience managing and escalating technical issues
• Ability to work in a fast-paced, high-volume support environment
• Familiarity with ticketing systems (ServiceNow is a plus)
• Flexibility with scheduling based on business needs
• Collaborative approach and commitment to delivering excellent customer service

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