Plant Services Dispatcher - Main Campus

The plant services dispatcher at a hospital is responsible for coordinating maintenance requests and ensuring prompt response to facility issues. This role requires effective communication with staff and technicians to prioritize tasks and maintain a safe, operational environment. The dispatcher also tracks work orders and supports the overall efficiency of plant services.

1. Document, time, and human management
   1. Promptly inputs information into computer system. Schedules tasks with vendors and team members. Communicates and listens effectively notifying supervisor or manager of additional needs.
   2. Files various materials and information, performs light typing duties, and maintains logs when needed.
   3. Accurately and promptly processes and files incoming data and communication between stakeholders and staff.
   4. Works with staff to periodically remove and or update files according to established policies and procedures.
2. Other Duties as assigned.
   1. Provides courteous assistance, guidance, and direction to departmental visitors, ascertains the nature of visitor business, and directs individuals to various locations in the department and hospital when appropriate.
   2. Receives incoming telephone calls, exercises judgment in prioritizing calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
   3. Utilizes all equipment, supplies, facilities, and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services.
   4. Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.
   5. Performs other duties as assigned or requested.

Experience - 1 year experience as EMS operator, Plant Operator, Security Systems monitor or in a customer service position in a stressful, fast-paced work setting.

Education - High School or equivalent