Haystack
← Back to Jobs
Full time
Finance

Senior Manager of Resolutions

Kellogg Community CUBattle Creek, Michigan🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to lead impactful collections and recovery strategies within a reputable financial institution, fostering growth for both members and your career. You'll thrive here if you possess strong leadership skills and a passion for driving financial performance while maintaining exceptional member service, making this an excellent next step in your professional journey.

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Join Our Leadership Team


Kellogg Community Credit Union is seeking an experienced and strategic leader to serve as our Senior Manager of Resolutions. This position is responsible for leading all collection and recovery activities while balancing financial performance with exceptional member service.


The ideal candidate will bring a strong background in consumer lending, collections, and team leadership, along with a passion for helping members navigate financial challenges with dignity and respect.


What You'll Do

  • Lead and develop a high-performing collections team.
  • Drive strategies to reduce delinquency and charge-offs while improving recovery results.
  • Oversee collection activities for consumer, mortgage, home equity, credit card, and business loan portfolios.
  • Manage loss mitigation efforts, including repayment plans, loan modifications, bankruptcies, repossessions, and recoveries.
  • Ensure compliance with applicable regulations and organizational policies.
  • Analyze portfolio performance and provide recommendations to senior leadership.
  • Collaborate with teams across the organization to deliver positive member outcomes.


What We're Looking For

  • Bachelor's degree in Business, Finance, Management, or a related field.
  • 7+ years of collections, loan servicing, or related financial services experience.
  • 3+ years of leadership experience managing teams.
  • Strong knowledge of consumer and mortgage lending, collections practices, and regulatory requirements.
  • Proven ability to lead people, drive results, and use data to make strategic decisions.
  • Excellent communication, coaching, and relationship-building skills.

Why Join KCCU?


At KCCU, we're committed to helping our members achieve financial success while creating an engaging workplace where employees can grow and thrive. As a member of our leadership team, you'll have the opportunity to make a meaningful impact on both our members and our organization.


Location: Battle Creek, Michigan
Position: Full-Time Leadership Role
Department: Resolutions


Ready to make a difference? Apply today and help shape the future of member-focused collections and recovery at KCCU.



PI2f271dde1cc8-8682

Similar jobs

Apply now