Help Desk Support Specialist

A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week.

This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their enterprise IT experience, work with modern workplace technologies, and make an immediate impact within a collaborative team.

Contract Duration: 6 months with opportunity of extension or conversion

Required Skills & Experience

• 2 + years of experience providing level 1 & 2 Help Desk Support, or IT Support
• Strong experience with Microsoft 365 administration
• Experience with Microsoft Entra ID and Intune
• Strong troubleshooting skills across:
  • Windows desktop/laptops
  • Hardware and software issues
  • User access and account management
  • Microsoft applications
• Experience supporting enterprise users in an onsite environment
• Strong communication and customer service skills

Desired Skills & Experience

• Experience troubleshooting and supporting zoom
• Familiarity with AI tools such as Claude
• Experience documenting processes and improving support workflow

What You Will Be Doing
Tech Breakdown

• 40% Microsoft applications
• 30% End User Support
• 20% Zoom and iOS Device Support
• 10 % Documentation

Daily Responsibilities

• 65% Hands On
• 35% Collaboration