Product Manager - Underground Automation

Job Overview

RCT is seeking an experienced Product Manager - Underground Automation to maximize commercial value from the company's automation and data product suite and drive growth across global markets.

Responsibilities

• Manage the complete life cycle of the Products within the Product Group (from product requirements, release, certification, customer experience and after sales support, to obsolescence).
• Grow the Product Group's market with success measured by revenue, new customers, and new off the shelf product innovations.
• Understand product requirements and develop new product ideas through customer engagement; develop product roadmaps based on inputs from customers, account/business development managers, engineering management, market research, and existing business capabilities.
• Provide the required inputs for development and change of products, in consultation with the Engineering department.
• Monitor and analyse customer complaints (liaise with Customer Service and Sales for resolution of product issues internally).
• Manage the Product Group budget related to warranty and support, including prioritisation of rectification work.
• Monitor trends and fault frequency rates and recommend solutions accordingly.
• Coordinate with product management teams across Epiroc to identify synergy areas and possible product integrations.
• Make recommendations for product rationalisation.

Qualifications

• Background in electrical, electronics, mechanical or engineering.
• Minimum of 5 years' experience in a similar role.
• Strong understanding of RCT products and their applications.
• Proven track record with customer engagement and market requirements.
• Skills to produce timely, logically user centric product documentation.
• Excellent verbal and written communication skills.
• Strong presentation and leadership skills.
• Exceptional attention to detail.
• Exposure to ERP systems (Pronto and OnBase highly regarded).