Office Supervisor - GSH Rehab Med-Admin

Join TriHealth as an Office Supervisor!

TriHealth is a leading health system known for exceptional patient care, teamwork, and a culture that values professional growth. As an Office Supervisor you are responsible for the day-to-day operations and supervision of clerical staff, office coordinators, and other assigned non-professional team members.

This role offers the chance to lead daily operations, support staff development, and maintain excellence while working with highly collaborative partners. TriHealth invests in its leaders, fosters a supportive work environment, and provides meaningful opportunities to grow your career in Radiation Oncology.

Apply today and grow your career with a team that truly values you.

Location: Good Sam Hospital, 375 Dixmyth Ave, Cincinnati, OH 45220

Work Schedule:

• Full-Time (80 hours biweekly)

• Day Shift

• No weekend, holiday or on call commitment

Benefits:

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

Under the direction of the Department Manager, this position is responsible for the day-to-day operations and supervision of clerical staff, office coordinators, and other assigned non-professional team members. This role supports the delivery of high-quality services by providing operational and administrative support to patients, therapy providers, families, Manager span of control departments/leaders. Key responsibilities include ensuring appropriate staffing levels to support service needs, maintaining equipment in good working conditions, and ensuring the availability of necessary supplies. This position provides direct supervision to assigned staff, including coaching, timely performance feedback, and completion of performance evaluations. As a working supervisor, this individual is expected to demonstrate strong problem-solving skills and proficiency in the use of the electronic medical record (EMR), Cadence, MyChart, and other required systems. Additional duties may be assigned by one-up leader as needed. This position is responsible for understanding, promoting, and enforcing HIPAA requirements and corporate compliance standards while fostering a positive work environment that supports employee engagement, professional growth, retention, and exceptional customer service.

Job Requirements:
High School Diploma or GED Degree (Required)
3 - 4 years experience in a related field (Required)
Job Responsibilities:
Administration and Operations Management • Coordinates and oversees daily departmental operations to ensure efficient, high-quality service delivery and achievement of organizational goals. • Implements and maintains departmental policies, procedures, and quality standards while monitoring workflow, productivity, staffing levels, wait times, and throughput. • Oversees assigned programs and services, monitors data entry and quality assurance activities, tracks outcomes, manages customer relations, and ensures compliance with organizational, licensing, accreditation, and regulatory requirements. • Provides administrative support to leadership and performs other duties as assigned.
Leadership and Staff Supervision • Provides effective leadership, supervision, and performance management for direct-report team members. • Establishes clear expectations, delivers ongoing coaching and feedback, conducts performance evaluations, and addresses performance concerns in a timely manner. Interviews, hires, and retains qualified staff while promoting employee engagement, accountability, productivity, and service excellence. • Adjusts staffing resources to meet changing departmental needs and ensure continuity of operations.
Customer Service and Revenue Cycle Support • Supports exceptional customer service by overseeing scheduling processes, insurance verification, authorizations, customer account management, and related documentation. • Ensures adherence to scheduling and communication protocols, maintains accurate demographic and insurance information, and monitors customer satisfaction metrics. • Collaborates with leadership to resolve service concerns and identify opportunities to improve the customer experience, operational effectiveness, and revenue cycle performance.
Training, Education, and Professional Development • Facilitates onboarding, orientation, mentoring, and ongoing development of team members. • Communicates and implements new policies, procedures, equipment, and educational initiatives. • Promotes cross-training and professional growth to enhance operational flexibility, service continuity, and employee performance. • Coordinates required education, competency assessments, and in-service training to ensure compliance with organizational and regulatory requirements.
Quality, Compliance, and Clinical Support •Maintains knowledge and competency in departmental operations and applicable clinical support functions. • Monitors and enforces quality controls, policies, procedures, and documentation standards required by regulatory agencies and the organization. • Educates staff on applicable licensing, accreditation, and compliance requirements. • Provides operational or clinical support during periods of high demand, staffing shortages, or other departmental needs.
Coaching, Counseling, and Team Development • Provides ongoing coaching, counseling, and performance guidance to support employee growth, engagement, and accountability. • Identifies opportunities for staff development, recognizes achievements, addresses performance issues appropriately, and collaborates with Human Resources and leadership when necessary to ensure consistent application of organizational policies and expectations.
Working Supervisor Responsibilities • Serves as a working supervisor by ensuring adequate staffing and operational coverage to meet departmental needs. • Assists with and performs frontline operational responsibilities when necessary to maintain service levels, support staff, and achieve department objectives. • Participates in process improvement initiatives, special projects, and organizational activities while demonstrating a commitment to teamwork, customer satisfaction, quality outcomes, and continuous improvement. Other Duties: Performs additional responsibilities and special assignments as directed by the immediate supervisor or department leadership.

Other Related Information:

Direct Report FTEs = 3-9

Working Conditions:
Bending - Occasionally
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs. - Frequently
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent

Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.