Service Technician I

Service Technician I | Longmeadow, MA, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses globally. With a mission to make the world a safer place, this company leverages its extensive network of over 13,000 colleagues across 40 countries to deliver unparalleled client experiences. They specialize in a full portfolio of video, access, intrusion, fire, and integrated systems and services.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues individually and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications using a digital change control tracking system.
• Conduct pre-deployment, end-to-end testing of all upgrades and major modifications.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills, with excellent problem-solving and analytical abilities.
• A positive attitude and strong work ethic.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and 401K with a 60% match up to 6% of salary.
• Paid time off, company vehicle, laptop, and cell phone provided.
• Exceptional growth opportunities within a globally recognized organization.

Apply via Haystack today!