Enterprise Customer Success Manager (English/Spanish Speaking)

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is seeking a bilingual Enterprise Customer Success Manager (English/Spanish) to manage a portfolio of strategic enterprise customers across global markets. This role combines strategic relationship management with hands-on operational ownership to ensure customers receive exceptional service, achieve their business objectives, and maximize value from their partnership with FreedomPay. The ideal candidate is equally comfortable engaging executive stakeholders, coordinating cross-functional initiatives, managing day-to-day operational activities, and driving customer-focused process improvements in a fast-paced environment. This position is based in our London office and follows a hybrid schedule of two days per week onsite, with 10-20% travel required.