Service Designer

Lead Service Designer - Circa £520 per day (Inside IR35) - 1 day per week in London - 6 months+

Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment

My client is a global leading IT consultancy. They are on the hunt for a Lead Service Designer to support a major UK government department. You'll lead end-to-end service design across complex public services, working independently within multidisciplinary teams to improve user experiences, processes and service delivery.

You'll work closely with senior stakeholders, translating research and insights into clear service designs, strategic recommendations and future-state visions.

Key Responsibilities

• Lead service design across Discovery, Alpha, Beta and Live phases.
• Develop service maps, blueprints, user journeys and future-state service visions.
• Identify service challenges, dependencies and opportunities for improvement.
• Facilitate workshops, stakeholder interviews and co-design sessions.
• Engage and influence senior civil servants, challenging assumptions and presenting evidence-based recommendations.
• Collaborate with researchers, designers, product managers, business analysts and technical teams.
• Champion user-centred design, accessibility and government service standards.
• Translate complex findings into actionable recommendations and roadmaps.

Essential Requirements

• 5+ years' experience in service design, including significant UK public-sector experience.
• Knowledge of the GOV.UK Service Manual and Government Service Standard.
• Experience supporting GDS assessments.
• Strong strategic, end-to-end service design expertise.
• Experience producing service blueprints, maps, journeys and other service design artefacts.
• Excellent workshop facilitation, stakeholder engagement and communication skills.
• Experience working with senior government stakeholders and multidisciplinary teams.
• Strong understanding of GDS principles, accessibility and user-centred design.
• Experience across Discovery, Alpha, Beta and Live.
• Ability to demonstrate relevant service design work at interview.

This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices.

This role requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.