Collector II

Collector II

Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Collections team! As an Entry Level Collector, you will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.

The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.

Additional responsibilities include:

• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing
• Assist all members of collections staff with daily processes and procedures when required!
• When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests’ vacation dreams to life.

Qualifications

To fulfill this role, you must possess the following minimum qualifications and experience:

• High School/GED
• Excellent communications skills
• Must meet federal and state licensure requirements.
• Flexible Schedule Mon-Sat from 8am to 11pm

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• More than 6 months collections experience or related area (Customer Services or Sales)
• Skip tracing experience
• Timeshare Industry, Financial Services or Banking experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.