Technical Account Manager, Service Solutions

Manage and grow a portfolio of commercial service accounts, serving as the primary client contact and coordinating with field and operations teams to deliver high-quality service. Lead client reviews and renewal discussions, resolve issues, monitor performance, identify improvement opportunities, and support account growth.

Responsibilities

• Manage and grow existing commercial service accounts.
• Serve as the main point of contact for service needs and issue resolution.
• Partner with field and operations teams to ensure high-quality service delivery.
• Lead client check-ins, performance reviews, and renewal conversations.
• Monitor service performance and identify opportunities for improvement.
• Identify additional service opportunities and maintain accurate CRM activity.

Required Skills

• Account management
• Client relationship management
• Service delivery coordination
• Commercial account growth
• Issue resolution
• Client performance reviews
• Contract renewal support
• Service performance monitoring
• CRM platforms
• Salesforce