Customer Service Manager

Customer Service Manager

Huddersfield

Salary - circa £45,000 Per Annum

Full-Time - Monday–Friday

Are you an experienced Customer Service Manager who enjoys leading teams, improving customer journeys and driving high standards?

We’re working with a leading retail business in Huddersfield that is looking for an ambitious and commercially minded Customer Service Manager to join its growing team.

This is a fantastic opportunity for someone who can combine strong people leadership with a genuine focus on customer experience, operational performance and continuous improvement.

The Role

As Customer Service Manager, you’ll take ownership of the day-to-day customer service operation, ensuring customers receive an excellent experience at every stage of their journey.

You’ll lead, coach and develop a customer service team, while using data and performance metrics to identify opportunities to improve processes, service levels and overall customer satisfaction.

Key Responsibilities:

• Lead, motivate and develop a high-performing customer service team
• Take ownership of customer service performance and KPIs
• Monitor service levels, response times, customer satisfaction and quality
• Coach team members to improve individual and team performance
• Identify opportunities to improve customer journeys and internal processes
• Handle escalated customer queries and complaints where required
• Work closely with other departments including Sales, Operations and Marketing
• Analyse customer feedback and performance data to identify trends and improvements
• Support recruitment, onboarding, training and ongoing development of the team
• Ensure a consistent, professional and customer-focused approach across the department
• Drive a culture of continuous improvement and accountability

About You

We’re looking for an experienced customer service professional who has previously managed or led a customer-facing team.

You’ll Ideally Have:

• Proven experience in Customer Service Management or Team Leadership
• Experience within a retail, ecommerce or consumer-focused environment
• Strong people management and coaching skills
• A track record of delivering against customer service KPIs
• Excellent communication and problem-solving skills
• Experience managing escalated complaints and challenging customer situations
• A data-driven approach to performance management
• The ability to work collaboratively across multiple departments
• A proactive approach with a genuine passion for delivering an excellent customer experience

If you’re an experienced Customer Service Manager looking for your next challenge in Huddersfield, we’d love to hear from you.