Job Title: Product Owner – Salesforce

Job Title: Product Owner – Salesforce
Location: Dallas, TX (Hybrid – 3 Days Onsite)
Duration: Long-Term Contract

Client: Tech Mahindra (TechM) / AT&T

Job Description

We are seeking an experienced Product Owner with Salesforce expertise to join a high-visibility digital transformation initiative. The ideal candidate will bridge business and technology teams, drive product strategy, and ensure successful delivery of Salesforce-based solutions aligned with business objectives.

Key Responsibilities

• Act as the primary Product Owner for Salesforce initiatives and enhancements.
• Gather, analyze, and prioritize business requirements from stakeholders.
• Own and manage the product backlog, user stories, acceptance criteria, and sprint priorities.
• Collaborate closely with business users, Salesforce administrators, developers, architects, and QA teams.
• Drive Agile ceremonies including backlog grooming, sprint planning, reviews, and retrospectives.
• Translate business requirements into functional Salesforce solutions.
• Ensure alignment between product roadmap and business goals.
• Work with cross-functional teams to deliver scalable Salesforce Sales Cloud, Service Cloud, and related platform capabilities.
• Monitor product performance, adoption metrics, and continuous improvement opportunities.
• Facilitate UAT activities and stakeholder sign-offs.
• Provide regular status updates and communicate risks, dependencies, and mitigation plans.

Required Qualifications

• 8+ years of experience as a Product Owner, Business Analyst, or Product Manager.
• 4+ years of hands-on experience working with Salesforce platforms.
• Strong understanding of Salesforce Sales Cloud and/or Service Cloud.
• Experience managing Agile/Scrum projects and product backlogs.
• Ability to create detailed user stories, acceptance criteria, and business process documentation.
• Excellent stakeholder management and communication skills.
• Experience working with distributed teams and enterprise-scale implementations.
• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Salesforce Administrator Certification and/or Salesforce Product-related certifications.
• Experience in Telecommunications domain preferred.
• Familiarity with Salesforce integrations, APIs, and ecosystem products.
• SAFe Agile experience is a plus.
• Experience working with large enterprise clients

Required Skills

• Product Ownership
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Agile/Scrum
• User Story Creation
• Backlog Management
• Stakeholder Management
• UAT Coordination
• Business Analysis
• Jira / Confluence