Client Account Services Senior Analyst

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role:

Enterprise Services brings together DTCC’s client-facing capabilities to deliver a consistent, connected client experience across the relationship lifecycle. The organization partners across business, product, operations, risk and control functions to understand client needs, coordinate solutions, strengthen relationships and deliver high-quality service and business insights. Within Client Account Services, the Client Due Diligence team serves as the centralized coordination point for client assessments, questionnaires and documentation requests across DTCC, using standardized case management and a secure knowledge repository to provide timely, consistent and transparent responses.

As a Due Diligence Specialist within the Client Account Services team, you will be the central point of contact between DTCC’s subject matter experts and our clients. You will have the opportunity to work with and learn from various internal departments such as our product teams, compliance, technology risk, senior management, and more to answer client questions and coordinate related tasks.

“Due Diligence”, or the process of assessing a company’s risks and understanding it’s operations, is vital to our clients’ internal processes. You will be required to maintain a database of pertinent risk topics relevant to clients and communicating this information via consistent reporting to senior leadership and key stakeholder teams at DTCC. Our Due Diligence Specialists have a passion for client service, are self-starters, collaborative, have a proven track record of delivering high quality output across a variety of complex processes, possess a knack for building partnerships, and can effectively contribute to the strategic direction of the larger organization.

Your Primary Responsibilities:

• Support the completion of client inquiries and requests for information by serving as the primary point of contact for clients; in-scope requests include technology risk assessments, security standards review, etc.)
• Review incoming client due diligence requests and assess subject matter requirements to accurately coordinate internal stakeholder discussions for information gathering
• Work closely with internal DTCC business units and control groups (e.g., Relationship Management, Sales, Compliance, Privacy, Technology Risk, Financial Risk, Cyber Security, etc.) to complete client requests and assessments
• Demonstrate project management skills while adhering to internal control standards and Service Level Agreements
• Compile reports using key metrics from multiple sources for use by internal stakeholders, senior leadership, and auditors/regulators and communicate this information to relevant parties as applicable
• Track ongoing cases utilizing case management platform; follow and maintain case management procedures and knowledge articles on as needed basis
• Maintain centralized repository of standard responses, including periodic review and refresh of information from content owners
• Escalate outstanding client inquires to internal stakeholders and relevant team members
• Handle direct incoming client emails, web inquiries, etc. to answer client questions and/or troubleshoot complex situations
• Be able to work independently and across cross-functional teams to resolve client issues in a prompt and professional manner
• As applicable, identify process improvement opportunities to continually enhance the existing inquiry intake, response coordination, and case resolution processes

Talents Needed for Success:

• Adheres to established rules and procedures when performing work
• Takes personal accountability to drive work forward
• Presents information clearly in writing and orally in small and larger group settings
• Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches
• Understands the needs of external clients, Client Account Services team members, and key internal stakeholders across the organization
• Knowledge of financial industry and/or DTCC’s role in the financial market is a plus

Leadership Competencies

• Personal Leadership: Demonstrates competence and vision, authenticity and dedication to build credibility.
• Relational Leadership: Shows concern, fairness, understanding and respect to build trust.
• Contextual Leadership: Focuses and simplifies complexity, creates coherence and reinforces shared identity to build community.
• Inspirational Leadership: Sets high expectations, promotes innovation and communicates enthusiasm and optimism to create high aspirations.
• Supportive Leadership: Builds effectiveness and security and focuses on solutions rather than blame to encourage initiative.
• Responsible Leadership: Models ethics, balances stakeholder interests and represents the organization responsibly to demonstrate stewardship.

Qualifications

• Minimum of 2 years of related experience.
• Bachelor’s degree preferred or equivalent experience.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.​‌