Aftermarket Customer Service Specialist

Your role

As an Aftermarket Customer Service Specialist, your mission is to to ensure accurate and timely processing of parts orders while delivering exceptional support to internal teams and customers, helping drive operational efficiency and customer satisfaction. You will report to the Business Line Manager - Aftermarket Sales & Marketing.

You will:

• Verify equipment and serial data, and prepare accurate quotations using approved pricing and SAP inventory checks.
• Generate accurate spare-parts quotations by applying approved pricing matrices, confirming equipment serial numbers, and validating stock or lead-time in SAP.
• Convert accepted quotes into clean SAP sales orders and maintains complete, up-to-date customer and asset records.
• Proactively follow up on open quotations, clarifying technical/commercial questions, suggest alternatives, and convert opportunities into bookings.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have at least 2 years of experience, working in customer service within a manufacturing or repair environment.

• High School Diploma
• Proven experience in planning and scheduling
• Experience with ERP systems, preferably SAP
• Strong problem solving skils, the ability to work independently, and the discretion to manage customer issues efficiently.
• Attention to detail and strong interpersonal communication skills

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office on Greens Road in Houston, TX

LEWA

LEWA was founded in 1952 and has grown into a leader in pumps and systems for fluid metering with over 100 sales partners. This brand's products include process pumps, metering pumps with diaphragm technology, metering systems and complete systems for process engineering processes. LEWA specializes in managing supercritical fluids with reliable, efficient, and safe pumps designed with high metering accuracy. By creating individualized systems, the brand can deliver for needs ranging from metering requirements to conveyance and odorizing tasks. LEWA is a brand within Atlas Copco Group.

Visit the LEWA website

Company: Atlas Copco Group

Functional area: Customer Service Location: US - United States City: Houston, Texas On-site/remote: Hybrid Brand: LEWA Company Name: Industrial Flow North America Date of Posting: July 10, 2026 Last day to apply: October 1, 2026